Marilyn "Mert" Lewis - State Farm Insurance Agent

I spent an hour on the phone with Mercedes going over a quote she was attempting to write for a four unit building. Turns out she misquoted the policy as a duplex even after I repeatedly told her it was four units. Apparently Mercedes and this agency has never quoted a four unit building before and were lost but pretended they knew what they were doing. Mercedes couldn't answer basic questions about the policy she was attempting to quote, putting me on hold several times to run and go ask Debbie her coworker that also had no clue. I gave Mercedes another chance to write the quote correctly and never heard back even after more phone calls checking back with them. If you don't know how to write the policy correctly say so, so I'm not wasting more time with your agency. Honestly it was a blessing that they didn't write the policy, who knows what I would have ended up with? There's only 50 other State Farm agency's in the area, I suggest staying clear of this one. Actually Mert, you're incorrect, my existing non-State Farm policy is written correctly as a four unit structure. Another mistake on you're part, once again you're making my point. You and your team have no idea how to quote a four unit policy.
Feb 23rd, 2024

As always Mert and her staff are able to answer all my questions and know my name as I walk through the door. Theyre my go to people.
Dec 7th, 2023

The Agent was knowledgeable and polite in getting me the coverage I needed. I could not be more impressed with the service I received and will 100% be recommending them.
Dec 3rd, 2023

Great service highly recommend!
Dec 2nd, 2023

I just want to say everybody at Mert Lewis State Farm insurance Was fabulous,Katie answered all my questions And helped me along signing all of my insurance policies needs.I had a wonderful experience with the State Farm team. Thank you so much gals.
Nov 24th, 2023