Budget Car Rental

I would have given a 10 however I feel like you guys price gouging is extremely disappointing.. don't think I'll be using budget in the future..200$ a day is outrageous... Jordan was excellent.
Jul 2nd, 2021

I loved how easy it was to modify online. I also called to modify something and it was easy to do. Also I called the budget at Yellowstone Airport and they brought out the car to the FBO and upgraded our car. Amazing customer service! Very impressed. Best service compared to other rental car companies and we rent a lot of cars. Thank you!
Jun 18th, 2021

May 31st, 2021

We booked rental care online and picked it up at the Bozeman airport, Montana between 3:30pm and 4pm on September 29, 2021. The staff member who assisted us was just deplorable. He was a young white guy with thick, dark hair [can't remember the name]. He looked very disinterested to assist us to begin with and didn't even greet us. He was quite impatient while it took a minute to get the credit card to him. He looked at us like we did not belong there. He was quite abrupt to the point of being abrasive. When we just asked if there were any restaurants we could go to before driving 2 hours to Yellowstone, he gave a quite annoyed look and threw a pamphlet at us and asked us to look at it. This is just unacceptable and he needs training in racial and cultural competence training! I don't think I would book a rental car with Budget again. I gave 1 star because there is no option of 0 stars!
Oct 7th, 2021

This place works with purco to scam people; a few weeks after you return the car, you will get a notification from PurCo Fleet Services saying there was Damage to the vehicle (no damage on our vehicle when we returned it, and yet we received the claim one month later). The initial contact to the budget office in West yellowstone stated there was absolutely no damage, and no claim had been placed on their behalf, more than likely a scam and we should notify the police in case this lead to identify theft. 2 weeks later, we get a second notice and I called the budget office again, this time, the same lady from west yellowstone is claiming that there was damage to the back fender, i said there was none when we dropped off the car, and her reply was this is very common here, there’s lots of traffic, somebody could have rear ended you 😂 west yellowstone airport is so small, they actually drop off your luggage OUTSIDE of the airport. Moral of the story: DO NOT RENT FROM WEST YELLOWSTONE. Its convenient, but then you’ll have to deal with these idiots trying to run a scam. Don’t believe me, just look at the BBB reviews for PurCo Fleet Services, every single person has the same story as this one.
Aug 29th, 2021