Budget Truck Rental

DO NOT MAKE BUDGET TRUCK RESERVATIONS! My family made Reservations over a month prior to doing a one way move using Budget...one day prior to picking the truck up, they send me a new email confirmation. So I open the email and all the information from my original reservation was changed. So I called them up to clear up the mistake and they told me there was no mistake! They didn’t have the 26 foot truck, so they changed my reservation to a 16 foot truck...keep in mind this was for a one way trip so I guess they expected me to just move half my belongings. They downsized my truck by 10 feet, then changed the pick up location to another state(Missouri to Kansas). When I called to get this fixed, they told me The only options I have was to downsize or cancel. Beings that they notified me one day prior, I couldn’t reschedule the movers, And get another truck from a different company without paying hundreds of dollars more. Their competitors like Penske, and Uhaul Guarentee their trucks...my mother who is a senior citizen felt like this was wrong, so decided to place the same order and again the system allowed it. So we went up there to pick up the 26 foot truck...when we got there, they said sorry our reservations are just a preference, and again left us with no options and no assistance in finding another truck. When we explained everything we had been through with Budget, and asked to speak to a manager, she told us to leave. We said once we get the opportunity to discuss this issue with a manager to find a resolution, she again refused and told us to leave! We again asked for a manager, and she hit the silent alarm, and left the front desk and locked herself in a back room. We had no idea where she went or why she walked away until five cop cars pulled up thinking we were robbing the place. Total nightmare, and all because Budget screwed up and made a reservation that they couldn’t honor. Never ever will we forget about this awful experience. I’ve been in the military for 13 years, and have 6 moves under my belt with Penske, and never had a problem. Do Not Rent with Budget, it cost my family hundreds of dollars when we needed it the most. I can’t understand how they are still in business after doing this type of thing to their customers.
Jan 28th, 2018

Say they are open 24hrs on Sunday, but they are not. I called and even drove to the location trying to get a truck in a pinch but to no avail.
Jul 24th, 2016

Ok so... The guys here were really helpful and nice. But my overall Budget rental was horrible and I will never rent a truck from them again. This particular place had nothing to do with my bad experience, this was my drop off location. My pick up location in Olathe ... The lady there didn't tell me like 4 things I should've known upfront and made my experience a headache. Oh and the trucks starter went out on me while I had it. It was a pos. Spend the extra 20-30 and get yourself a U-Haul, its what I now wish I would've done. I'm sure if I would've had this place as my pick up I would have had a much better experience.
Jan 19th, 2016