K Jett Services

This is the company we were forced to use because they contract with our home warranty provider. Called on Saturday when we had a backup, they couldnt come until Tuesday. Tech came on Tuesday and ran a line said he cleared it and it didnt require a camera. Less than 48 hours later it is backing up again. He clearly did the bare minimum and didnt care about ensuring our blockage was clear. So I called Thursday at 9:30am and the earliest they can come with a camera is Monday. The K Jett customer service rep said they dont have access to cameras on the weekends so only make those appointments Monday - Friday. I appealed to a supervisor at K Jett and Home Serve and both said they couldnt approve emergency service call. My daughter prom on Saturday and I will have to pay for a hotel for her to get ready. Dont use K Jett unless you are fine not having access to showers, dishwasher, laundry for a week while they get someone who can run a camera down and actually diagnose your line.
May 8th, 2022

My HomeServe warranty service sent K Jett out to snake my sewer line that was backed up. K Jett promptly sent someone out within about 2 hours of me submitting the request to HomeServe on a Sunday afternoon. The tech they sent was professional and courteous and did a great job of clearing the tree roots from my main line that were causing the obstruction. Thanks for the great quick service! I was reading through a few of the "bad" reviews here and it seems that some folks need to read the fine print about what HomeServe does and does not cover. I had a great experience with K Jett and it was fully covered by HomeServe since it was a complete blockage. Service: Drain cleaning
Apr 29th, 2022

As a home inspector for 40 some years, you guys are the best. Ive been giving out your contact info to my customers and dropping your name on social media sites when the question of who does it best comes up..... Thanks
Apr 7th, 2022

From Hannah in the office to Matthew the fabulous technician they sent out I dont have enough words! Saving us $$$$..we were told we had a broken pipe..but Matthew was able to clear the drain ( first company) could not! We are so trilled to have the clog gone & massive job not needed..I highly recommend them! We have a new plumber..thank you Matthew. Service: Drain cleaning
Apr 6th, 2022

They provided great service for me. Their techs are nice and educated. Eduardo provided great customer service. The office staff is good at communicating.
Feb 11th, 2022