Red Wing - Saint Cloud, MN

I purchased a pair of boots 2 years ago and recently brought them in to have them oiled and stretched as their radio ad states. When I went to pick them up, they had changed the color of my boots which had very little wear. The gentleman behind the counter told me he had made a mistake and grabbed the brush from the saddle cream, instead of the boot oil. I asked if he would make it right and he said that he would try. For 3 weeks they (staff at St. Cloud Red Wing Boots) worked my boots with whatever products they had to bring the correct color back to my boots. Today I went in to pick my boots up and the store Manager/Owner, Jamie, was there. I explained to him that I was here to pick up my boots- he brought my boots out. Unfortunately they were unable to correct the mistake made. I shared that I was unsatisfied that they were still the incorrect color and how I thought he had not made it right as they said they would. Jamie grabbed my boots from the counter and slapped them in my hands and raised his voice as to yell and intimidate me as he said "I probably lost money in the time that my employees took to clean your boots, I probably didn't make any money on these boots!" He also said "that I shouldn't bring them back to get oiled ever again!" I have been a loyal customer to this store since 2004 and have never been treated poorly by the store employees. An apology and mutual agreement on how to make it right would have been a good solution as they made a mistake.
Mar 13th, 2024

It was great. In and out quickly and got what I needed
Mar 11th, 2024

Very knowledgeable, quick and very nice service
Feb 14th, 2024

In and out within 10 minutes. Got what I needed should be set for 3 years
Feb 13th, 2024

Laces come undone , prefer leather rather than cord
Jan 27th, 2024