Avis Car Rental

After jumping through hoops with Enterprise I took a friendly suggestion and ended up renting twice from this location in the past week!! I never write reviews but Stacy was extremely accommodating and I felt like her and Allante actually gave a damn about my situation. Thanks again, I'll be back for sure!
Apr 17th, 2022

Another company had overbooked/didn't have the vehicle they promised and screwed up my plans. The staff here at Avis hooked it up for me in the very last hour on a time crunch and saved my weekend. Cant thank them enough, much appreciated!
Mar 31st, 2022

The employees at the counter are amazing! Helpful, kind, and clearly dealing with a lot. The reason I gave a one star review is because Avis does not stop bookings after they have been sold out which leads customers to believe they will for sure have a car, then get there and find out they are out of luck. This happened to me and it messed up my entire weekend. I felt terrible for the girl behind the counter. I totally understood it wasnt her fault so there was no reason to say anything, but as I walked in someone was just finishing up yelling at her over this same issue. I think management not supporting their employee here is absolutely disgusting. There needs to be a new policy so cars arent oversold, and in the mean time make it more obvious that *** an online booking doesnt actually guarantee anything *** so people leave the poor employees alone. Once again, desk staff was helpful and kind 10/10 but everything else?? 0/10
Mar 22nd, 2022

Rented an SUV, through Avis, via a 3rd party called EconomyBookings.com. I don't think I even knew I was going through a 3rd party sight but regardless, this is an Avis booking. One of my colleagues is arriving a couple of hours early so I called Avis to add his name, so he can go get groceries, open the vacay rental, etc. This is where the problems started. Avis would not allow me to change add a name either via phone or website or the app. I tried several times and they said I had to go through Economy Bookings. Called them and they said they cannot do this without cancelling the reservation and possibly losing the SUV. Catch 22, as we need an SUV for this ski trip. Finally someone from Avis corporate says to call the local branch I am renting from. I have tried Several times, at different times (not busy times per the website) and after a lengthy wait, the call always defaults to the national call service (somewhere not in the United States). Effectively, I was not able to add another driver to this rental...seemingly the simplest possible thing to do... and will have to do so in person, creating a situation where my colleague has to sit around and wait for a couple of hours. Just unnecessary. The worst part is that I tried so many times to get a direct person from the branch on the phone and it is Impossible. Lessons, don't rent from a third party and don't expect any customer service from Avis. 3 hours of my life I will never get back!
Feb 27th, 2022

Not a bad place to rent from
Nov 30th, 2021