Herb Chambers Hyundai of Auburn

GO ANYWHERE ELSE. They dont care about their customers. Waiting since October 2022 for service to be done. Had my car a whole week for multiple reasons. Due to the wait on a part I requested two issues fixed and i would pick up my car. Then come back to get my the part done. They never fixed anything, almost ruined my car. 4 weeks of no updates for the service. I have to call in daily to finally get someone to talk to me. I have also been on hold/transfered for 41 minutes (Erin or Sarah) one night. For myself to get an update on my car, while it was sitting at Hyundai, to be told SERVICE LEFT EARLY. It is disgusting the level of service they provide.
Mar 9th, 2023

We had a wonderful experience here! Nagee was working with us and we had a wonderful experience with him. We appreciate it so much! Will highly recommend coming here for a car.
Mar 1st, 2023

Please be careful when you fix your car there. Please ask whether they still charge a diagnosis fee if you fix your car there. They charged me a diagnosis fee although my car was fixed there. While, Hyundai Framingham does not charge it if your car is fixed there.
Feb 20th, 2023

The parts department was unbelievably rude. He refused to look up a part even though I know what part I need. I had another hyundai location confirm they had the part which is why I called them.
Feb 12th, 2023

First of all, the service take months to schedule an appointment. I went in for engine light check. The Advisor indicated that is only minor issue, which I check was code P0455 (large leak in EVAP system) so no work is being done. The advisor proceed to recommended me to get an oil change + brake pads/rotors. Mind you, I was given that the price was $1365 to get it done. When I looked at the invoice (Part, $809 and Labor, $521), that is insane for a 1-2 hours works I waited at the place. I asked around to compare the labor cost, Monroe only charge $140 for labor. Too late to change. Two days, my engine light start to come back on - I schedule an appointment (No availability till a month later). I have to wait because my warranty is still in effect. A week to my appointment, I have to cancel due to my work schedule. I called back to schedule schedule - the secretary discussed with the advisor saying that they cannot do any engine service because I did not purchased at their branch (I brought my car at Framingham branch.) They did not notified me when I first time I came for an engine light check and do my brake replacement. They whole process was shady (it is because I still have my warranty and they refused to fix it??? I have to find time to contact cooperate to see my situation is valid (cannot do any engine work because the vehicle was purchase from the branch?). I am driving with the engine light on for the past 2 months because they said it is a minor issue but refused to services my 2nd attempt to get help from them. Anyway, I immediately called Framingham's branch, they were so helpful when I told them my situation. They able to booked an appointment for me within a week. I do not recommended this branch at all.
Mar 8th, 2023