Gary Rome Hyundai

Grant Coscia _{on Google}

Apr 10th, 2024

My first experience back about three years ago with Gary Rome Hyundai was great, but a recent dishonest interaction via email has left me feeling that I should share my experience with others to help them avoid such sketchy business practices.
An employee reached out to me via email on March 20th, saying in the second paragraph of the email: "Being able to acquire vehicles that we have either sold, serviced or both that we can add to our Pre-Owned inventory is the best possible scenario. In a search of our customer records I identified your car as a perfect match for us. As compensation to you, if we could upgrade you to a newer 2024, Sonata Hybrid Limited keeping your payments about the same, would you consider letting us re-purchase your car?"
I am writing this review since this is NOT what was offered and not even close. I wasted so much time through so many emails trying to see if this was an option and even trying to negotiate a better offer. When I got the quote it appeared my assumption was right that I would not have to put any money down (talking with the employee confirmed this later on), but the monthly payment was $565 for the lower end SEL model...not even the Limited as quoted in the email.
I had a great first interaction with John, so I can't give 1 star, back when I moved back to New England and he really helped me out with what I believe was a great deal in a time when chip shortages and limited inventory made things really tough, but he is no longer working at Gary Rome (I obviously saved his number and reached out recently). These days I am not sure where the transparency and honesty has gone. It seems like the tired tropes about caresales people may be true at Gary Rome now too which really breaks my heart. I ended up having to get on the phone to get my questions and requests dealt with as my clear lists and requests were met with brief emails back that did not directly address my questions or requests. I have not heard back since that conversation and it was confirmed that the email was to get a conversation started. No I don't have proof of that conversation, but it was illuminating as well.

Melissa Taylor _{on Google}

Apr 8th, 2024

I love this place. They are SO friendly and helpful.

Cynthia Pezzote _{on Google}

Apr 4th, 2024

Andre went out of his way to be helpful. He is what customer service is all about.

Melinda Rose _{on Google}

Mar 30th, 2024

Mama Maria was great to work with! So happy with our purchase.