Menards

abhishek verma _{on Google}

Jun 19th, 2023

I am being a loyal customer of Menards for the last 5+ yrs. While writing this I am really upset with the way I was treated & spoken rudely by executives from Columbus, Menards store.
I came over to the Columbus store on 21st June 2023 to pick my order - which was a sectional couch. Since the sofa was huge I availed Menards truck rental service. When I got the sofa down at my home, I found it was already damaged from the bottom. That created a lot of trouble for me to drive twice from my home to return the item & it ate up almost half of my working time as well as a lot of energy. I rather had to take a half a day leave from my office work. In all this process I had to run between pickup desks to customer service multiple times. Every time there was no one available at the service desk. Someone came, I showed my concern on rental service charges which I had to pay twice due to damaged items by Menards. The customer care executive promised me to adjust it once I bring back the damaged item. But denied when I came back. Rather than listening to me, was talking very rudely. I really feel cheated and sad after this incident. I never imagined this kind of treatment from Menards with their old loyal customers.
First of all Menards gave me a damaged item after waiting for 8 days, then again I had to wait for another 8 for replacement. I had to drive it twice, now again for replacement one has to do it again and spend money twice for a rental truck. Why should I suffer if it's not my fault? And on top of that very rude behavior which is breaking my heart.

Thomas McAnally _{on Google}

May 5th, 2023

I'm a Home Depot guy first and Lowes second. Being new to Indiana, Menards is a little difficult to navigate. It's like K-Mart and Ace Hardware had a date, and the result doesn't know if it's a building materials place or a grocery store. Neither do most of the employees. If it is closer, by a lot, then maybe they have what you need, if you can find it or if you find the odd employee who can hopefully not lead you on a cross store adventure.
I have had good and terrible results. Good most of the time, but there were a few bad experiences that had me vowing to never step foot in there again. Still, 15 minutes farther to a Lowes usually means the optimist in me stops at Menards if the need is generic.

Brandon Pickens _{on Google}

May 4th, 2023

As always impromptu service, and easy to find products!!