Menards

The delivery department at the Fort Wayne West store is confused, disorganized, does not listen, and seemingly overwhelmed. The phone system to get to them to set up a delivery is equally as bad. I spoke to supposedly 2 managers who also fit the above description. Customer service is lacking. I spent over $2,000 and would expect a better and much smoother set up. They were also to call me when the product arrived at the store to schedule the delivery and they did not. I had to call them and just getting to them and having someone take care of my delivery in the delivery department was like an episode of Survivor. I would recommend NOT! The day of in store purchase 2 people in the delivery department acted like they could not handle the set up and finally someone stepped in to actually do it. She was quite good but feeling like you are putting people out or they are not trained to do their job or confident before she stepped in is just not customer oriented and is off putting after making a large purchase. Again, I would just say no!
Apr 2nd, 2024

Mar 31st, 2024

If you ordered online, ensure that you got everything before leaving or accepting. Items were missing on my order. Very difficult to reach out on the phone to that department since everyone is busy loading/unloading. However, I was able to contact someone in management who was able to locate items and arranged to drop off at my residence. Great way to fix the problem. Thanks
Mar 11th, 2024

Jonathan helped me today with my new water heater and went well above and beyond anything I would have expected! Thanks for your help today! Lowes lost a 20 year dedicated customer and you gained a new one!
Mar 6th, 2024

Feb 29th, 2024