Avis Car Rental

The customer service was pretty good. I don't know if I just got a different reaction than everyone else did based on my approach. There was a problem with my rental/rental agreement. I was given 2 options on how to proceed and I chose the most convenient one for me as well as the representative. He was cool about it and we parted on good terms. When I returned the car I verified with a different representative that the original problem had been correctly resolved and it had. I also had another issue to address and she was more than willing to help me out. The location was a little strange for me, being from a small town. I was unaccustomed to renting a car from a business and having to go find the car somewhere else. Where I usually rent from will bring the car up the the front of the building and do a walk around with you and point out previous damage of any other possible issues before allowing you to sign the agreements. Upon return I usually am able to again walk around with the rep and let them verify that it was returned in proper order. The car I was given was very stripped down. Most rental places have a mid tier option package at the least. The car I was given had a weird mix of options. I have not owned a car in the past 20 years that did not have Auto headlights. This one had auto dimming high beams, but no auto on/off headlights. It also had no remote start, no heated seats, no SXM, old school climate sliders and no GPS. I was surprised however to find that it supported wireless apple car play.
Feb 29th, 2024

Feb 28th, 2024

Feb 4th, 2024

Had the single most frustratingly terrible experience here. After 15 minutes after reaching the counter I Was first asked to bring in a second ID on top of my license. For which I went all the way back got my passport, hitched and came back in a 20$ Uber. After that they said a manager will need to approve something. Which after 15 minutes the employee working finally got a hold of. After another 10-15 minutes the manager simply hung up and I was told we cannot give you a car because its a same day reservation. All the above can be chalked of to Avis having a bad system but thats not all. I was barely offered a half hearted apology and icing on the cake that they cannot even cancel my reservation there. Id have to call customer service. Ive done several bookings with Avis before and Ive never had an issue like this or even asked for a second id. In conclusion I spent a frustrating 2 hours, provided all the identification even someone from homeland security could ever want and still not given a car with no other reason than saying its a same day reservation. At no point was I ever told that its possible they will not do or even deny a reservation at all, no warning of any kind. I am a patient person to a fault where its frustrating but congratulations on finally testing my limit. Itll not be soon for my rebooking Avis, and even if I do this location will be absolutely the last place Ill retry..
Feb 15th, 2024

I was renting through the Uber program. Hertz experience is way much better than Avis. Last, year December 31st 2022. I was headed to work an area to make money for the new year. This young lady ran across the intersection when I had the right to go. I had an accident which it wasn't my fault. It doesn't matter because you are band from renting with them again once you have sn accident. I had just a few items in the car. It's very hard to speak with someone.. I was asked to describe the items. I'm been looking for some keys that I need for my husband 2022 Toyota avalon and home. I still haven't heard anything about any items their clerks don't have enough knowledge about anything. All I want is my keys. The tow truck came so fast. We didn't have a chance to retrieve any items. I didn't hear anything from them until March. That's was to clear my balance out. It's more about the money. I could have died in the accident and it would've matter to them
Feb 6th, 2024