T-Mobile

Jul 1st, 2023

After an upsetting visit on Saturday, we went in on Sunday to talk to the store Manager, Luz, and she had explained what happened with the purchase of our new phone and increase to our bill however we left still left feeling upset. This morning Luz called to make everything right and she changed our plan to lower our bill and help in that way. Above and beyond to reach out and make thing right. She is certainly doing things right as the store manager. Thank you!!
May 13th, 2023

Felt very rushed, not clear with costs, all they care about is the sale, unacceptable attitudes. I wish I never started a plan here. Now Im trapped for two years. Yayyy.
Feb 19th, 2023

Dec 31st, 2022

If I could give T-Mobile zero stars I definitely would!! First off the service is terrible an extremely sketchy. I did not even have service in my home, when I would try to make a call it would go into sos mode. Then they lied about the promotion I was suppose to get. It never happened. They were suppose to pay off my lines through Verizon an give me 2 Visa cards. I got nothing, but terrible wireless service terrible customer service at the store and even worse customer service through the customer care line. I havent lasted 30 days with T-mobile an Im going back to Verizon! DO NOT WASTE YOUR TIME WITH THIS CARRIER!!!!
Dec 19th, 2022