Advantage Rent A Car

Matthew Eyde _{on Google}

Dec 2nd, 2020

DO NOT rent from this company. AVOID THEM AT ALL COSTS. We noticed problems with our rental car within minutes as we were driving it off the lot. We were having issues starting the car and got a warning stating “Key ID incorrect”. A day later we got a low tire pressure warning. Then 6 days into our rental, our car would no longer start at all. We popped the hood and saw the negative terminal on the battery was completely corroded. They came out and had to replace our car, and because we declined roadside assistance we had to pay for this. While this place may be cheaper than some other options, you get what you pay for. Stick with a major national brand and avoid this company. Also, the customer service over the phone is awful and the lines at the counter are ridiculously long - expect to wait at least an hour to pickup your car.

Douglas S _{on Google}

Sep 12th, 2020

Avoid at all costs. Agent at Honolulu Airport branch outright lied about what coverage and add-ons were necessary. Customer service took forever to respond to requests for information, and offered to do ZERO to remedy the situation. I recommend avoiding Advantage car rentals altogether!

Jt _{on Google}

Aug 13th, 2020

Cheap. Upgraded to 4x4 for a reasonable price. Quick. Good counter service by lovely lady. Clean car. Quick assistance upon car return. Will use next time. Had originally booked through Ace Rentals, but when arrived more than 4 hours late, Ace let the car go to someone else and said they had no other car - terrible situation to be in with 3 young children. So booked with Advantage who provided a car immediately. Thanks guys.

Brian Kuhn _{on Google}

Aug 8th, 2020

Upon arrival after a 6 hour flight, the rental agent suggested that they could save me money with a lower $/gal if I chose the option where they fill up the car upon return. I was tired and the way he explained it and I understood it is that they would fill it up and charge me for what they put in the tank. Well, that is not what happened or what the fine print says! I brought the car back with maybe 20% of the gas burned and they charged me for a fill up as if the tank were empty. I called customer service and they say it's in the contract I signed. I said I understand that but the agent never properly explained how this works. I would never have chosen that option because it would never save me money. The company refuses to refund back the portion of the fill that was unnecessary. I have no time to pursue this with them but want to warn future renters that this company is not entirely honest about the options they try to get you to purchase upon arrival at the rental desk. You know if they would simply refund the portion of the cost that is inappropriate, I wouldn't be writing this review.
Frustrated!
Nov 13, 2019 - reply to owner
Thank-you for responding. It will be good for future customers for you to have your agents be up front and transparent when recommending additional services! But, to regain my trust, you will need to credit back at least 80% of the $52 US your company charged us for a from empty fill up. That action would tell me you actually care.