Capital City Moving Co

Walter England _{on Google}

Nov 21st, 2021

They claim you can cancel your job if you notify them within 72 hours of signing. I tried that within 68 hours of my signing. initially they said they would send it to customer service. Not hearing from them, I called a few days later. They said I didn't notify them in time. I told them I sent an email indicating I did notify them. They relied that customer service would contact me within an hour. Whoops, at this time they are over 4 hours late without contact. Not hard to figure out their game...Just ignore, ignore, and ignore. by the way, the salesperson told me I could get my deposit back within a week, not 72 hours. My advice, don't call them, just get someone reputable. I did and the cost was over $2000 cheaper.

April Cayton _{on Google}

Nov 17th, 2021

I contacted this company to move my brother from Las Vegas back to West Virginia, from there everything was screwed up!! Apparently Capital City hires third parties and they contract out the move, with companies that does not work with the Better Business Bureau, but they don’t tell you that! The company East Freight moving came to move his belongings back after being 2 days late and several calls to both companies requarding when they would be there (we were driving back) The movers East Freight finally came, put the packed items on the truck around around $40,000 worth of belongings, he signed the contract and gave them $900 the remainder of the balance was to be paid on delivery, returning home he had tried to contact them for set up of his delivery, at first they gave him a date, no show on their part, contacted them again, with a different date, no show again, so he contacted Capital City, they were going to look into this……….. after multiple conversations with Capital City, my brother told them that he was going to do a police report, the lady on the phone told him that would be his best bet! All phone numbers for East Freight ( like 7 of them) have been disconnected, and still Nothing from Capital City either, this all started on July 29 and it’s now Nov 18,21, so I guess all his Funiture and personal belongings will Never be delivered to him! I recommend Do Not use this company!!! They apparently do Not do Any background checks on their movers

Larry Kite _{on Google}

Nov 16th, 2021

I was quoted 1 price for the job and when they arrived to load it, the price tripled to 9000 $,then was told that the refundable down-payment was not refundable after 72 hours, terrible way to do business

Zakia Enayet _{on Google}

Oct 30th, 2021

Thieves, liar's, they ask for your Bank Routing and account so you can not dispute a transaction. Misleading information they promise they are sending movers they don't tell you the price they don't say they are third party and they will charge for bubble wraps and each box is 25 dollars plus the wrapping fee 20.00 a medium round coffee glass table is wrap for 80.00 that is not including the wrapping fee four young unexperienced crew were hired and they came with the U-Haul truck not even their own they fired the employee who spoke to me

Melissa Domeier _{on Google}

Oct 29th, 2021

Horrible