John's Pass Condos

Debra R. _{on Yelp}

Mar 5th, 2023

We stayed in room 508. The only reason I gave it a two star and not a zero is because the pool was clean and the beach was nice. The location is good two because it's right  across the street from John's pass with restaurants, boats and shops. This place was old dirty and dusty. Make sure if you chose a room it's not this one. Horrible. Will not return to this place   Picture will show all of the many things wrong with the place. A major deep cleaning and upgrading of furniture, as well as remodel of the room is required.

Petina Brozek _{on Google}

Jan 5th, 2023

The condos are good but customer service is very lacking. They used to be exceptional at customer service, if you arrived early you could park in the assigned parking for the condo, access the pool and they went above and beyond to get condo ready for you. Now it is terse almost rude, its about the money not customer service. It is very very sad. I have been coming to these condos for 30 years.

j j _{on Google}

Sep 14th, 2022

The customer service is horrible. Lynn the receptionist told me there was nothing wrong with my room without even asking or knowing which room I was in. The picture on the site showed my balcony facing the ocean when in fact it faces a wall. Lynn was very rude and nasty and should be fired. When I said how do you know there was nothing wrong with my room if you don't even know which room it is she said she wasn't going to "argue" with me. She told me to call the manager after we leave and didn't offer to help or assist in anyway and said "I just answer the phones" and quickly hung up.

Alayna Schleper _{on Google}

Sep 4th, 2022

I personally stayed in Sandy Shores 102 and really enjoyed our room. However, this was for my wedding so we have booked many rooms and the biggest issues we had was in room 105 in Sandy Shores. There was flooding from the rain on Friday the 16th, like the bedroom carpet was soaked and squishy as well at the kitchen floor was puddled with water. We called and reported it the next morning and were told maintenance was going to come address it right away and they never came. When I asked for a refund for my Father's room a lady named Lynn was extremely rude like I was asking for too much and they don't do that. I finally called again Sunday morning as we were walking out and told the cleaning guy and he said make sure you take pictures and videos. Also, there is one of them big floor fans like they've had this issue in this room before. Which I did! I actually talked to a different guy Sunday morning and that phone call went much better. He said he would let Management know and the are usually very understanding. Now I got an email about a partial refund but the problem is.. it went to my Credit Card and not my dads. I've called multiple times with only 1 answered phone call from Lynn who was rude again when I explained the situation. She said she'd have management call and still nothing.. like come on.. what is going on here.

Jon Ledford _{on Google}

Sep 1st, 2022

Good location on the beach, and across from John's pass boardwalk.