Avis Car Rental

Apr 15th, 2022

Was overcharged. I was told I could return the car after hours since it was picked up at 10pm therefore it would be a 24-hour rental. Was charged for an additional day. The rep I spoke to was unhelpful and rude.
Apr 13th, 2022

People seem to only hammer them where they are off-piste. I suspect there are many happy punters who dont bother to review. I arrived on time, was seen to promptly, had an option of 2 cars, no issues.
Mar 28th, 2022

Extremely disappointed. I reserved an XL vehicle and got a medium SUV. I requested a larger vehicle twice during the week and twice it was given away (I was 2 HR late picking it up) but I did call. A simple call from Avis would have resolved the problem.
Feb 12th, 2022

Rented a car form Avis for 6 hours to drive from Miami to Orlando Christmas Eve (about a 4-hour drive). We received the car later than the 10am pick up because of Avis. Then arrived in Orlando before the drop off time to find that the location closed early. There was a line at the counter. Everyone thought they closed at 6pm including the person we when we picked up the car. (it was 4pm) We waited for 45 min then were on the phone for another 45 trying to get help. There was no drop box and the only solution we were offered was to drive another 30 min out of the way to drop off the car. This would have added at least another hour dealing with this and we were already going to be late to the event we were to attend. We advised that we were on a schedule, and it was not possible to take the car to that location. The supervisor was of no help and said she would escalate to a manager who would call us back. We never got a call back. We retuned the car to the location when it reopened 2 days later. They charged us over $300 more in addition to our original cost. We called customer service again and they admitted it was their fault but refused to remove the charges. They said they would reduce it 25%, we said no, so they offered to reduce it 50%. When you admit it is your fault then you should take not 25% or 50% but 100% responsibility and reduce this to our original charge. Total charges for 6 hours $478. I could have taken an Uber for $303.69
Jan 10th, 2022