The Center for Special Needs Trust

Please beware!!! My daughter has had a trust with The Center for YEARS and each year it gets worst and worst! My daughter has a budget set with them;however, it seems like they hardly ever want to pay for reimbursements and are slow to move to purchase requested items. I've sent in documents of proof of services for my daughter's personal care only to be meet with phone calls indicating a receipt, bank statement, invoice that says paid and pictures is not enough ( this has happened twice). I asked for the trust to pay for the service direct and confirmed that this was possible. Her case manager Sabrina (I'll get to later) reassured me it was possible so I booked the appointment a few eeks out. A few days before the appointment I called because the invoice was still not paid. I received a voicemail indicating that in order for the invoice to be paid I would have to provide a w9 and a check would be mailed out to the service provider. First prior to scheduling the appointment I asked what was needed and all I was told was the link to the service provider there was no mentioned of a w9 or a check issued! Second I was ASSURED that the trust could make the payment online. Third when was the trust pllanning to share this information. Had I not called in I would not have known. Additionally in the days of websites, direct pay, cash app and Zelle was told would be able to pay the invoice directly. Now on to the case managers. Many are not people friendly and are very racist. One of her first manager, Andrew, had the nerve to question my use of products and beautician for my child who is African American's hair because "all his required was shampoo". She had another who questioned my choice of African Carribean dance over ballet. Her current manager Sabrina started off being friendly but quickly turned into a passive aggressive, snarky, liar! I will be so happy when my daughter ages out of this BS! They are more hurtful than helpful!!!
Sep 22nd, 2023

Mar 17th, 2022