First Citizens Bank

Met today with Jason Kearns and was so impressed with the difference in this business banking experience from all others so far. His knowledge, experience, and commitment to doing whats right for the client came through. The First Citizens model is refreshing- no commission means the representatives are truly there to do right by the client. This is rare in todays society! Thanks Jason!
Feb 10th, 2024

Absolute pleasure working with Odane Anderson. He is the best banker Ive ever worked with. Easily accessible, always has my best interest in mind & able to help me in a timely manner. Highly recommend!
Oct 24th, 2023

My experience at First Citizens has undoubtedly surpassed any prior banking experiences. I highly recommend First Citizens to those seeking a banking institution that offers an exceptional and genuinely gratifying customer journey. The level of service and personal attention provided underscores First Citizens' commitment to ensuring a truly outstanding banking experience. I have encountered many challenges with various financial institutions in the past, where discrepancies between promises made and actions taken were unfortunately commonplace. It often seemed as though these entities were primarily focused on acquiring new account holders, utilizing persuasive rhetoric to encourage sign-ups, only to fall short of their commitments once the account was established. Consequently, I found myself disillusioned and burdened as a consumer. My friend recommended I take a look at First Citizens, as her experience had far surpassed any and all of her expectations. Intrigued by the assurance of integrity and adherence to promises, I decided to transition my banking experience to this institution. To my immense satisfaction, this decision has proven exceptionally worthwhile. The entirety of the First Citizens team has consistently demonstrated exceptional professionalism and a notable ease of collaboration. Beyond the standard banking relationship, First Citizens also has a personalized touch, you aren't merely an account holder but a recognized individual upon entering their bank. The staff exhibits a remarkable ability to recall personal details from previous interactions, with a special mention to Jenny, whose smile and demeanor always leave a lasting positive impression. I used to dread bank errands and now I look forward to them -- because I know I will be met with a friendly face and expectations met
Oct 17th, 2023

Great CS
Aug 17th, 2023

I recently had the pleasure of working with First Citizen Bank for a business loan, and I must say, it was an incredibly smooth and easy process from start to finish! I cannot praise them enough for the exceptional service they provided, making me feel comfortable and supported throughout the entire journey. From the moment I reached out to First Citizen Bank, I was assigned to a loan officer named Odane. Right from our first conversation, it was evident that Odane was committed to understanding my business needs and finding the best loan solution tailored to my specific requirements. He went above and beyond to ensure that I felt confident and informed throughout the lending process. Communication with Odane was a breeze. He was always fast in responding to my questions, and he patiently addressed all my questions and concerns. What impressed me the most was his willingness to guide me through every step, holding my hand and providing valuable insights to make the right decisions for my business. First Citizen Bank's dedication to understanding my business needs was truly commendable. Odane took the time to dive deep into my business model, revenue streams, and future plans. This level of attention allowed him to present me with a loan offer that was not only the best for my business but also convenient for me in terms of repayment and other terms. Apart from the excellent service and personalized approach, I was thrilled to learn that First Citizen Bank has an outstanding reputation for business loans. It reaffirmed my trust in their expertise and ability to support businesses like mine. Overall, my experience with First Citizen Bank and Odane was fantastic. They made what can often be a stressful process, such as securing a business loan, into a seamless and even enjoyable experience. I highly recommend First Citizen Bank to any business owner seeking financial assistance with the confidence that they will be in the hands of professionals who genuinely care about their success. Thank you, First Citizen Bank, for the outstanding service and support!
Jul 19th, 2023