Solar Side Up

Oct 4th, 2021

Horrible customer service. I signed up with Solar Side Up (SSU) in March after being assured the system would be turned on for the costly summer months. Despite some weeks-long radio silence after I signed the contract and a few small delays, the system was installed two months later at the end of May. Unfortunately, SSU then botched the handoff to Xcel leading to a further 2.5 month delay with my system offline until early August. This delay resulted in me covering 100% of June and July's electricity bills (~$350) and was in no way my fault. Understanding that this was probably a relatively common occurrence and the amount requested was less than 2% of the amount I paid, I assumed SSU would happily compensate me for the missed timelines to make things right. Unfortunately, SSU accepted none of the responsibility and told me simply that this kind of thing "can happen." If you want a company that values their customers, look elsewhere.
Sep 17th, 2021

On July 4, 2019, my rooftop solar system was damaged due to a hailstorm. I contacted Solar Side Up for the removal and reset of the solar panels. I was notified that Solar Side Up believed that all 32 solar panels were damaged from the hailstorm. At that time I decided that with the new panels I would upgrade to the IQ-7 Inverters. The solar system was not re-installed until December 2019. And now for the rest of the story, on April 16, 2021, I discovered that two solar panels were not operating. The IQ-7 Inverter failed in September 2020. I contacted Solar Side Up and the issue was resolved on August 16, 2021.
Sep 4th, 2021

We had a great experience buying from Solar Side Up. They handled all the permitting and inspection, helped us get financing, and the installation was done a month sooner than promised. The staff were helpful and responsive, and answered all the questions we had. You can barely see the panels from the street in front of the house, so here's a back/side view.
Jul 13th, 2021

The team at Solar Side Up is very friendly and helpful. Michael walked me through the process of getting financed, and was flexible with us as we got everything in order. The system is working great, installation went smoothly, and I trust that I can reach out whenever I have questions.
Feb 28th, 2021