Novellus Cherry Creek

Our family recently moved our mother into Novellus Cherry Creek and were so thankful that we found them. Throughout the entire move-in process the team at Novellus has been with us every step of the way. From day one we were met with a welcoming atmosphere and the staff always greets us with smiles and are eager to assist in any way possible. Novellus also takes the time to get to know each individual, understanding their preferences, needs, and concerns to provide tailored care and support. For us, our mother loves to garden and the staff is making arrangements for her to plant flowers in their outdoor garden space this Spring. We feel very fortunate to have found Novellus!
Feb 17th, 2024

The staff is very accommodating and the facility is bright and clean.
Jan 30th, 2024

Nov 7th, 2023

I like this place, so friendly and compassionate.
Oct 5th, 2023

Where do I begin. My father became a resident with the understanding that they were accepting Medicaid Spend Down residents. The ownership then changed and at that time I was assured that this change would NOT change their acceptance of Medicaid & Spend Down residents, so we continued to spend my father's money for 3 more months with this facility. Anyone who is helping a loved one with a spend down they know that every month spent counts. Fast forward to July of 2023 when I find out that the new owners are in fact NOT going to accept medicaid and advise all spend down residents to get to work on finding new accommodations. Now with 6 months of funds remaining we had the challenge of finding housing that would accept him beneath the 12-18 months of funds required to be considered for other facilities. Additionally to that, they still wanted to require 30 days notice!!!!!!!!!!!!!! They did eventually waive this after I threatened them with seeking assistance from an elder attorney. Fast forward again to November 2023, I receive a check made out to ME - my father was the lease signer - and this check was unsigned by the account holder making it void. I emailed them when I received the check and didn't hear back until 12/29/23 when I was told they wouldn't reissue until they received the other check. I had let them know that I was 99% sure I'd shredded the check and was packing for a move so I didn't have access to my father's file to see if I still had it. I recently found the check and asked them to reissue again which is what sparked my memory to write this review. This place was great before the change in ownership, after...it went downhill quickly. Nearly everyone who worked there left or was fired in the ownership change and the residents my father was friends with were all disappointed to see that things were changing for the worse; the food, the activities, the cleanliness and care for room and laundry went way down. What could they have done differently for us? Transparency with the possibility that they may no longer accept Medicaid would have been all we'd needed. We could have made an informed decision to duck out early and find my father a place that he had a little more say in, instead we had to settle with who would take him, making his quality of life decline and thus affecting his overall health, made worse by the stress of a move. Their reasoning behind the lack of transparency is not known leaving me only to assume they wanted money as long as they could get it from folks. A deplorable and nefarious way of dealing with people on fixed income and in their final years of life. There is nothing wrong with private pay facilities, the Novellus people wanted theirs in this transition and gave very little care to those residents who were on a spend down or already on Medicaid. I don't know how these folks sleep at night and I hope that despite their disgusting actions towards others none of them reach this same fate when the time comes for their own elder care needs. You are in the business of serving people in the final years of their life; you know better how to treat these folks so I hope for the sake of your current and future residents you all do much better by them than you did by my father.
Mar 8th, 2024