Denver Carpet Brokers

Robert Hutmacher _{on Google}

Oct 16th, 2020

No personal experience with the business, but someone driving one of their GMC Yukons on I-70 was cutting people off, tailgating and driving aggressively. Don't put your business name on your vehicle if you are going to flip people off for going the speed limit in the right lane.

Dave Cenedella _{on Google}

Aug 5th, 2021

Our initial experience was good during the purchase process. Bob Hanson was helpful, knowledgeable and responsive. We wanted a very durable attractive wood floor with an excellent warranty. The floor is installed on the main level of our home. Bob steered us to a Shaw wood floor that looked great upon the initial installation. After 4 years the the finish on floor started failing in the high traffic areas. It took nearly 2 months of repeat calls for Bob to respond. It took another 2 months to for Bob to come out and take a look in May. He took pictures and said he would contact the manufacturer and distributor. It is now the end of July and after repeated calls to Bob, he still has not responded. I would only use Denver Carpet Brokers if you are ok with no follow-up service. Good luck getting any issues resolved after the sale. I agree with the other reviews with similar comments.

Rebecca Neelis _{on Google}

Apr 4th, 2021

I am actually editing my original review. I can’t recommend this company at all. I had noted previously that I had trouble communicating with Bob, but I appreciated the price and working with his subcontractors on the installation. But the whole story is that there were many little oversights on Bob’s part along the way (extreme lack of responsiveness, miscommunication on scheduling date/time, and major delays in providing product). I was willing to overlook all that for price. We initially ordered through Bob for a part of our home, and we then did a separate order after that initial installation to finish a main area in the same flooring. Both times he mis-measured - the second time, egregiously, by nearly 200 square feet. Like before, the contractors once again did not have enough planks to finish the floor, but this time I was left scrambling to find more flooring myself for a large unfinished job (partially torn up floor/major mess), one that would now be extended for weeks. I called Bob as soon as we realized we were short and actually spoke to him directly (huge surprise - he lets most calls go to voicemail). I told him the oversight he made in his measurements and order, but he wouldn’t acknowledge making any error, claimed he needed to check his records, and then never called me back.
This was astoundingly bad customer service, and I can’t write that off. I’d warn anyone I know against Denver Carpet Brokers at this point. Sure, maybe for some it all works out, or maybe there’s an error, followed by error, and Bob completely stonewalls you.

Hoang Luu _{on Google}

Jun 9th, 2020

Highly recommended!!! Bob was able to get us a much better carpet than the one we wanted (from Lowe's) and 20% cheaper. Also, the carpet was delivered and installed within a week of finalizing the details. Also, his installer (who I believe is independent to Bob's company) was also amazing and took great pride in doing quality work. 10/10

Buck Yancey _{on Google}

Feb 24th, 2020

Bob at Denver Carpet Brokers has been fantastic to work with. I will definitely use him again for all of his flooring needs. I would recommend him and Denver Carpet Brokers to anyone that I know that needs any flooring. He is extremely knowledgeable about the products that he offers and even nicer to work with.