Tom Harbert - State Farm Insurance Agent

I've been with Tom & his team for 20 years. They are professional, super helpful & quick to respond if you ever need something. I cannot say enough great things about them! And State Farm has always taken good care of me. I've been with State Farm for almost 35 years. I have never considered getting insurance through any other company.
Apr 3rd, 2022

We had been with Tom Harbert for close to 25 years. Paid on time throughout this process, and had very few claims over the years for minor car incidents (like hail damage). In December 2021, our rental property had wind damage and we lost a number of shingles. The shingles could not be matched to replace. OUR roofer had to provide the information to the Claim Adjuster since the inspector SF sent wasn't very knowledgeable. Very quickly SF informed us that they would only cover shingle replacement and payment would be minimal. I questioned this as I didn't want a patchwork quilt of shingles on the roof. Tom Harbert's staff told me to be patient as more $$ 'might' be coming. I waited for several weeks and then called the Claim Adjuster for an update. He told me that a total roof replacement was approved. But after this conversation, I received a check in the mail - for shingle replacement, not whole house replacement!! Calls to Tom Harbert's office and the Claim Adjusters took place. Finally, after a terse FAX to someone higher up the food chain at State Farm, payment was issued for the total roof replacement. Thanks entirely due to the Claims Adjuster who was the only one at State Farm who seemed to care. Tom Harbert's office knew VERY WELL that I was frustrated, confused and SO disappointed with how things were being handled. Tom Harbert never responded. Never once picked up the phone to talk with us. If there was a personal reason for this, his staff should have notified me. But I've never heard from his office as to whether our claim was resolved and of our satisfaction. NOTHING. So, my feeling is this: State Farm in general, and Tom in particular, have been a disappointment and we've moved all six policies to another insurance company. If this is "Like a Good Neighbor", I'd suggest moving to a new "Neighborhood".
Mar 28th, 2022

This State Farm office is the Best office I have ever worked with. I am been a State Farm customer for about 10 years now and Toms Team takes customer care seriously. They will do Anything they can to help you.
Mar 17th, 2022

I have been with State farm for 30+ years, with Toms Office for at least 25. They are great people to work with. Have never had any issue that was not handled in the most courteous, and professional manor. Toms team are always there to answer any questions and offer advise with a smile. Plain and simple, a great agency, great people.
May 25th, 2021

The team at Tom Harbert Agency is amazingly responsive to everything we have needed. We receive thoughtful suggestions on how best to take care of our insurance needs without any sales pressure to buy more products. Instead it feels like the team is watching out for us! I highly recommend Tom Harbert State Farm Agency!
Mar 21st, 2021