State Farm: Jennifer Paris

Ashley Page _{on Google}

Mar 20th, 2024

Great friendly service at Jennifer Paris office , highly recommended

Sasha Story _{on Google}

Mar 14th, 2024

Marisela has been so great to work with! She has been very responsive and helpful with all of my inquiries. I couldn't be happier and working with her has made things so easy!

Molly Cain _{on Google}

Apr 2nd, 2024

Working with State Farm, and Jennifer Paris team, has been a dream come true.
When I Switched to State Farm from my previous company earlier this year, after being with my old company for over 15 years, I automatically saved over $50 dollars. Shucks, I thought this was good and it only got better. They noticed that I was not part of Safe Drive, so they suggested this option. More savings, yes please, and like over $20 more. How does one top off the cake from here? Well, State Farm can. Jennifer Paris looks out for you, your safety, and your savings.
The real jaw dropper was when I received a call from Jennifer herself when she noticed that I completed a change of address. She inquired about the new space that I was renting and offered a higher renters policy, for the same policy. We finished the call by Jennifer stating that I will also save more with my change of address.
If you are wondering how you can save more money, but you are comfortable with your current can insurance policy. Just do it. I was hesitant because I live in the mountains and often crack my windshield; I thought that my rates went down when I hit a couple of age drops, etc. Nothing compares to State Farm and the quality experience you will have.
Ciao - Molly

Brett Sterling _{on Google}

Mar 15th, 2024

I've been a State Farm client for over 30 years and a client of this office for over 10 years. Until now, I have been extremely satisfied with my choice, but I can no longer recommend this office (or State Farm in general). The change - State Farm has contracted out with a 3rd party for their roadside assistance. This third party relies exclusively on a cell phone app without any way to talk to a 'real person'. When in a roadside assistance situation, this is very disconcerting and stressful. This last weekend was the second time I had to use the roadside assistance and found that it was impossible to get the information I needed.
At this point, I will be investigating other options for insurance - given that I've heard the same complaints from others, I'm sure I can find another insurance company that has 'real' people responding to these sorts of situations.
By the way, when I spoke directly with the office, their response was that this was just the way things are and there is nothing they can do about it.
UPDATE (after the "Response from the owner"):
The issue is simply that there is no way to talk to a real person. And the comment regarding "In the past, the only option..." is a lie - it used to be that clients could call a number on their insurance card, speak with a 'real' person, and get the tow coordinated (I know because, as I've said, I've used this in the past). It is a change that State Farm is now outsourcing this service. Furthermore, the idea that the customer can get reimbursed comes with a list of caveats - specifically that they will only reimburse up to a certain amount, so be careful not to do anything that is 'too expensive' or you're out of luck for full reimbursement.
And one more correction - the tow service itself did a great job and I have no complaints on that side of things. It was the State Farm roadside assistance that was horrible.

Kim Logan _{on Google}

Mar 14th, 2024

I like State Farm because the honor their obligations. I like this office. Franchesca recently reached out to update my insurance. I had underinsured my home and we went over that. I don't like needing insurance, but you have to have it. It's good to have the coverage you need from a company that pays.