Citizens Business Bank

This bank, and particularly this branch, is excellent in every way. The staff knows every customer by name, and they even knew me before I became a customer and had come in with my father when he was conducting business. My father recently passed away, and everyone has been remarkably helpful with me as I deal with his affairs. They operate the way banks used to once upon a time, and as the granddaughter of a bank manager, I'm happy to see such banks still exist. The reviewer who complained about the front door being locked and them not caring is ridiculous. This branch had been robbed years ago when it was another bank, and they installed a security door I've never seen anywhere else. Clearly she never once entered the bank through that door because she'd know you can't just walk in undetected. You have to be seen by the staff, then buzzed in. I happen to appreciate a bank that DOES give a rat's behind about the safety of its employees and customers. If she's too lazy to park in the lot behind the building (which is perfectly safe and not in a dark alley) and walk to the entrance that's right there, then I hope she finds another bank where her every whim is seen to regardless of its foolishness. I'm not sure they'd enjoy having someone who lies in reviews as a customer, though. Trust me, this is an excellent neighborhood bank.
Dec 12th, 2018

Their address is Huntington Drive with parking right in front...however, they lock that door and make you walk around the building to the back. They use a phony excuse that it's for safety. No, the back door is in an alley/driveway and it would be easy for someone to enter from there without notice to anyone outside. The front door faces busy Huntington Drive and there is also lots of foot traffic in front. Also, they have a drive through, but they really don't make it easy to use it. The box that you use to pass through to the teller is way below a normal car, crossover or truck. It is also impossible to get close to it without opening your door and leaning way out because a curb prevents you from driving close enough to it. Don't think about voicing your concerns to the people inside, because they don't give a rat's you know what.
May 19th, 2017