Chase Bank

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my money from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decent. Not too big nor too small. Each parking spot is of decent size as well. Establishment & Staff: The bank itself is very clean, neat, tidy, and organized. The staff here are very kind, friendly, and efficient.
Oct 22nd, 2022

I walked in this morning to open an account after receiving their promotions for several years.The only available personal banker was looking at her phone and asked me to wait and then walked to the back. I talked to two cashiers, they said just a minute and she was getting ready. I know it's lunch time, but 25 min is too long. A couple of years ago, I called/emailed their mortgage person to refinance, never replied. The bank probably does not know/care if a neighbor came in and left.
Jun 12th, 2022

(Translated by Google) Friendly and professional response, pleasant and spacious interior space, spacious parking lot (Original) , ,
Dec 8th, 2021

I have a mortgage and HELOC with the financial institution.  I went to exchange money at the branch.  They wouldn't offer me the service because I don't have a cash account.  Yet another reason why I have virtually nothing to do with big American banks and especially with this one.
Nov 28th, 2021

My deposited paycheck got held without a reason. I called Chase customer service several times and just waited in line then got hung up. So, I went to my closest Chase bank to find help. But they just told me to call Chase customer service. They could not do anything because the transaction was pending. It is like an infinite loop, I could not reach the CS and they asked me to call the CS. Then, I went to this location to see if they can help. Three staff helped to figure out the problem. Finally, one lady made a phone call and my held check got released. I appreciated their help. It is the best Chase branch I have ever been to.
Aug 10th, 2021