San Francisco Proper

Apr 8th, 2024

Apr 5th, 2024

Very well designed hotel. Rooms are small but very well appointed and functional. Common areas are nice and stylish. Food was very good any day. Its too bad that the location hasnt been cleaned up as there are many homeless around, this is due to the city of San Francisco allowing this, not necessarily the hotels fault. I do wish they would have more staff, they were understaffed and every time I needed someone at the front desk I had to wait 3-10 mins for them as they only had 1-2 people at all times. Great service but the hotel needs more people to help with guests needs. Nice experience and potential to be an amazing hotel. Oh and great gym!
Mar 29th, 2024

Mar 27th, 2024

I do not recommend staying at this hotel unless you like having your time wasted and your property damaged. My girlfriend and I visited the San Francisco Proper Hotel in late February 2024 as part of a weekend celebrating her birthday and left severely disappointed. The main complaint is that the valet service left a large, dented scratch on the rear passenger door of her car. Clearly, the result of the valet driver taking a right turn too tight and bumping the side of the car while moving it into the parking garage. Before we left the hotel, the valet company provided information to file a claim and said that they would refund the valet charge of $90 a night, with the whole experience holding up the subsequent part of our vacation by a couple hours. Days later, after submitting the claim, the company denied any wrongdoing. The valet charge took two weeks and additional complaints before it was finally refunded. If you plan to stay at this hotel you need to take documentary photos of your car before handing it over to valet. These are the other less than stellar parts of the hotel experience that I could have overlooked if it werent for the careless and dishonest valet service. After we arrived at the hotel, the concierge tried to charge us twice for our room. We were locked out of our room, with all our belongings inside it, because the faulty deadbolt somehow locked as the door closed. While this isnt the hotels fault, the area surrounding it is affected by a staggering amount of visible homelessness. The short walk we took around the hotel at night felt tense and a bit unsafe. I think this would be especially shocking for someone from out of town who does not experience visible homelessness regularly. The good: Villion is delicious and has good service. The hotel is decorated nicely. To the San Francisco Proper, you owe us a refund for our stay and compensation for the damages caused by your valet service. The San Francisco Proper wasted our time, damaged our property, and cast a cloud over a special weekend. Dont let it happen to you.
Mar 29th, 2024