Budget Car Rental

Same experience as folks below. Reserved a car weeks in advance, and when I arrived at the office this morning was told by the man at the counter that they don't have any cars and had no idea when they would! No apology, didn't care at all. No offer to help figure it out, leaving me stranded. I had to Uber to another Budget office 10 minutes away and in the end it took me 3 hours to find a car to go pick up my family who were now stuck at LAX waiting for me for hours.
Jan 25th, 2024

Everything went well. Customer service representative friendly, knowledgeable and helpful. Only couple minor detractors for 1 star were: 1) office is small and hidden on side of a banquet room, needed to ask site grounds employee where office was 2) no shuttle 3) car windshield dirty inside car
Aug 11th, 2023

If I could give it 0 Stars I would. I went to pick up my rental to find out that they didn't have a mini van available. I asked for something comparable (needed room for 6 passengers) he said he had nothing and told me to figure it out. I asked if he could assist he said no. I was on the phone with Budget and had to pay and additional +$200 to get a new rental and get a ride back to the airport. DON'T waste your time or money!!
Aug 5th, 2023

Do NOT use this location - even if it's cheaper than the airport. My elderly parents have rented a car here twice. Both times the cars were dirty inside and out and both had safety issues - First time renting here the oil light came on a day into their trip and they had to buy motor oil to put in the car. Second time they were given a car with a patched tire that was leaking air. Budget corporate sent a tow truck and took the car away. A month later the manager from this location, Raoul, called to ask when my parents planned to return the car. Terrible communication between this small closet office and corporate and when we did manage to reach someone at this branch about the flat tire, their answer was "we can't help you, call corporate". Renter beware!
Jun 22nd, 2023

Never use this office. They close early, and dont care if you get screwed out of a car. Id put 0 stars if I could.
Apr 27th, 2023