Mission Federal Credit Union

Sep 5th, 2021

Not open til 5. How hard is it to update your hours
Mar 26th, 2021

I would give this location 10 stars. Shannon is very helpful and glad to assist guests with any needs. Awesome customer service. Mission Federal Credit Union is my favorite!
Jun 3rd, 2020

I have nothing but praise for Mission Federal. I have been a customer for more than 30 years. I have used them for all kinds of banking services—checking and savings, car loans, CDs, and more. I especially like the courteous and kind folks who work at Mission Hills branch. Very professional.
Feb 6th, 2020

I received a special offer and opened an account in Fall 2019. It has not been a smooth experience since. The Mission Federal website is buggy. For example, the type of checking account I opened is fee free if I enroll in e-statements. When signing into the website, I'm greeted with a popup which allows me to opt-in. I selected the option the first and next dozen times I logged into my account. Yet I still received paper statements via USPS, as well as fees on my account. Once I caught these fees and visited the branch, the teller was nice and understanding and reversed the fees. Had that been the end of it, this review would be 1 star higher than it currently sits. However, after 1/31, I was again charged the same fee. On my most recent visit (the day I'm writing this), Cynthia helped me with my transaction. Cynthia is also the teller who helped me open my account and her service is the number one reason I'm strongly considering taking my money elsewhere. When she opened my account, she was more difficult than she was helpful, made me feel that she saw me as stupid and was confrontational more than she was welcoming. I nearly walked out rather than finishing the steps to open the account just due to her attitude. She also explained that day that if I opted for e-statements, I wouldn't be charged and fees, failing to disclose that all overdrafts covered by my savings incurred a hefty fee. Thankfully, another teller reversed those fees when I visited to dispute them. Visiting the branch today, I was greeted by Cynthia. I explained to her the situation and rather than apologize for the mistake (I realize it's not her doing at all), she talked over me and insinuated the problem was my fault. She showed me on her terminal that I still was not enrolled in e-statements, but told me I needed to fix it on my end. She instructed me to log in on my mobile phone then asked me to just hand her my phone rather than walking me through the process. I declined to give her my device and ok my own in a matter of seconds, found the tabs to click through to finally and hopefully permanently enroll in e-statements. To make matters even more frustrating, when I checked my transaction receipt, I noticed that she made a withdrawal from the wrong account, generating another transfer fee for the overdraft. I've used a major bank for the majority of my banking for nearly a decade after moving away from the region where my previous credit union was located. I believe in credit unions and would conduct all my business with one were it feasible. Besides the bonus offer, I chose Mission Federal due to a bad experience I had previously in trying to open an account with SDCCU. Unfortunately, incompetence and bad customer service might force me to reconsider.
Mar 12th, 2020