AmeriGas Propane

Your crew showed up unannounced at 7 am to inspect my tank. I had mentioned in several communications that I needed to be called first because the tank is in the back yard, the gate is locked, and I have dogs that have to be put up. With all that aside 7 am is way outside normal business hours
Mar 14th, 2023

Propane is supposed to be refilled when needed without our intervention. It wasnt, which is a major issue this time of year in this climate. Please remove this option from your service offerings if you are not able to fulfill it at this time. I would have happily been checking the tank and then scheduled a refill if Id known to do so. Submitting a refill order was a nightmare but I dont think thats the branchs fault. The phone number listed redirects to a general call center and the customer support did not seem capable of correctly submitting the work order. After 3 dubious phone calls made between 9am-4pm, my husband tried the chat feature on their website and I think that did the trick. The local technician was awesome. After having an emergency fill ticket submitted successfully at 4pm by the chat representative, a local technician arrived a little before 6pm and was able to fill the tank. He was also willing & able to get our water and heater pilot lights going. Id give this corporation a 1-star rating if I could, but the local branch is alright
Mar 7th, 2023

Phone calls for a delivery ignored for 12 days. We were assured after calling back 4 times delivery the next day. We ran out of propane by the time truck arrived. The employees answering phone calls are given a script to read but are incompetent of placing an order.
Jan 28th, 2023

We are in snow area and they kept trying to deliver until (after i plowed long driveway) they were successful.
Dec 17th, 2022

We are on automatic refill for our tank or tank has run out twice in the last year. AmeriGas said that they would be there within 24 hours to refill and check the house. Me and my four kids were in the freezing cold cabin for two days and no one bothered showing up or calling. The number for customer service transfers to a call center in another country. The operator asked me to repeat my name and spell my name numerous times. The drivers are always very nice and professional but the overall customer service is terrible.
Nov 26th, 2022