SAFE Credit Union - Corporate Office

John Godschalk _{on Google}

Dec 27th, 2023

*** updated review, I take my 5 star back. I've been banking with Safe for several years at this point and have financed many cars with this bank and the last 2 loans I took out they gave me a hard time but ultimately approved the loans well this year I paid off 2 of my auto loans and now I'm applying for a new auto loan and they are declining me due to revolving debt. Mind you I've never been late on any of my credit with any of my creditors including this bank but they dont care about any of that, wasting your time building a relationship with this bank because they play games . I now know why so many people give them such a low rating*** I don't know why these guys have a 1.9 star rating because I always get a 5 star treatment

Lizz Schneider _{on Google}

Dec 11th, 2023

Complete fraud. Never opened an account with them but continue to get mail saying I do and that I have an account with them that they will not close. My identity/information has never been stolen and Ive never been a member and will never be a member at this credit union. Calls go unanswered poor customer service like all reviews state.

Priscilla Martinez _{on Google}

Sep 26th, 2023

They treat people that work here horrible!! From clapping their hands in employee face, to harrassment, bullying, micro managing.

Paul _{on Google}

Sep 10th, 2023

I've been a SAFE member for over twenty (20) years. They used to be good, but they have been slacking the last couple years. The last straw for me was going to Reno for my anniversary. I went to use my ATM card (debit transaction using my pin number) at a large casino. ATM machine says "unable to make transaction, contact your banking institution". It's 8pm on a Thursday night.
The "Call 24" number is no longer what it used to be, it defaults to a corporate phone tree. Entered my bank account number and couldn't remember my Call 24 pin (its different than regular pin). It says to hit the pound key if you don't know your pin. Surprise! You've been taken back to the original menu of the phone tree.
I got online and access my "Card on/off" feature. It says "no cards to be displayed". Are freaking kidding me? What happened to the old phone calls or text messages asking for approval when fraud was sensed???
Luckily I have other credit cards so I'm not stranded. I played this game with SAFE in 2005ish. I was camping in the Burney Falls area and they canceled my card when I used it at a hole in the wall general store. Had to next day mail a card to me in the middle of nowhere. I should have switched then.
I have had a few car loans through Patelco. I have had nothing but a positive experience with them. Looks like I am switching my checking and savings over.