Golden 1 Credit Union - Folsom

Absolutely the WORST!!! I'm guessing she was the supervisor, she helped me with getting 2 months of bank statements from an account that I no longer have access to. But instead of just printing them and just walking to the printer she told me I needed to come back TOMORROW!!!!! Because she was jumping on a call and didnt have time to walk to the printer. But I could wait in the ridiculous line and the teller could print them for me? There's 2 tellers helping a line out the door with actual cash transactions and this lady couldn't be bothered to walk to the printer! She would rather push a simple task off to the tellers! Absolutely disgusting!
Apr 9th, 2024

This bank sucks. My girlfriend needed a new card due to an ATM swallowing hers. They gave her a new card an activation number and when she wasn't able to activate it on her own she went back in and they said they couldn't help her and the automated line was under maintenance. She also wanted to raise her daily limit and they told her she couldn't and that she can call ahead and they can do a 24hr limit raise. After going to the golden 1 in citrus heights it turns out they put in the wrong expiration date so that's why she couldn't activate her card and helped her activate her card AND were able to raise her daily limit. This staff needs to be retrained.
Apr 3rd, 2024

If you go inside it is ridiculus the time that it take to be serve, today iI waited 40 minutes in line. Even if they have several clerks they have one window open only despite of the line lenth. I considering get my mkne out ghe G1
Mar 7th, 2024

Jan 4th, 2024

This branch and any other Golden 1 branch staffs poorly. There's usually 10-15 people in line with only 2 tellers while there's 4 bankers in their cubicles and the branch manager hides in the main office. It doesn't matter what time of the day it is, wait time is always 45mins-1 hour. Golden 1 doesn't seem to care about its customers. I will no longer be banking with Golden 1.
Dec 31st, 2023