Budget Car Rental

Lou _{on Google}

Jun 28th, 2023

This Budget rental car place is my place to get a rental . Great location and excellent customer service . Fast and Professional employee's Like Jeromy make it my place for a rental . Thank You .....

S D Tluczek _{on Google}

Mar 5th, 2023

Let me start out by saying I should have read the reviews before we rented our truck from this location.
We reserved a 16' truck the day before for a 9am pick-up. I walk in the next day at 9 am only to be told they do not have any 16' trucks available. There was no "I'm sorry," or "sometimes this happens, but we can discount a bigger truck for you." I said to them, but we reserved a 16'. They said "well we have 26', but you will have to pay for the bigger truck." Really, we should pay for a bigger truck because you made a mistake and don't have the truck we reserved the day before? This is a definite bait and switch! We had no choice because we had people waiting to help us with our project, so we rented the 26' truck.
When doing the walk around, the guy tells me the fuel tank is full and that when we fill it, make sure we overfill it or we will be charged $35 fee plus the amount for the fuel to fill it. This means that when the gas pump stops, we must over pump it to make it full. So I did what they said, and some spilled out, but I didn't want the $35 fill fee. Is this common practice?
We also asked about a 20% LEO discount that was on their website. They said yes, they will add the discount. The final paperwork showed no type of discount. Another bait and switch!
After reading over some of the one-star reviews. We found two out of three of the same types of issues.
We definitely would give them negative stars if possible.
We will never use this location again!!! We also will contact their corporate office about their practices!