Bass Lake Boat Rentals and Watersports

Disappointed. Such poor customer service. It's ok to have high school students run a place but you really need to train them first on how to deal with customers. And I'm talking about basic manners.
Jul 3rd, 2023

Hostile and discriminatory service. We booked a boat for 6 pm and on the phone they told us we can start earlier if the boat is available. We arrived there an hour earlier and started registering. At first they said we need to wait till 5:30 then an other employee told us we can start since there is a boat available and we also could see the boat we booked was available and empty. However, later again they told us there is no boat available and we need to wait till 5:30. My wife was pregnant and it was really hard for us to stay outside in 95 degree and I did not like they discriminatory behavior and changing their word several times. I cancelled our reservation and when the manager was talking to me as the final negotiation she said we can only start at 6 pm! Bottomline their message was this: people who we like and are worth it can start earlier others need to wait longer. Some people do not think everyone has to be treated equally. This was very rude and discriminatory.
Jul 3rd, 2023

Great selection of rentals.
Jul 2nd, 2023

Jun 27th, 2023

Rented a pontoon boat for 4 hours. Everything was perfect. The staff were very friendly and helpful. They've been shredded on some of the comments on here, so I feel it's only fair to make sure my positive experience was shared.
Jun 24th, 2023