Extended Stay America - Phoenix - Midtown

Jeff Morrison _{on Google}

Apr 1st, 2024

Had to yell for someone at the check in counter, overflowing trash at front door, people fighting in the hallway on third floor, entire third floor smelled of marijuana, undesirable people hanging out outside asking for cigarettes, drug deals in the parking lot, no dishes or coffee maker in rooms, tried to get a glass and was told there were none and ran out of plastic cups. Roach in room, entire place smelled bad, homeless man on floor in lobby using the electric plug for his phone, housekeeping stole my sisters lightup makeup mirror. Pool closed, out of coffee in the morning. no breakfast like they claimed, none at all! . Total disappointment, would recommend sleeping in your car somewhere before going here.
Up all night with people yelling, worried about my car parked outside. Waste of money!!
We moved to the Hampton less than a half mile away....should have gone there first

John Demetri Medina _{on Google}

Mar 31st, 2024

It was late in the evening the night I stayed overnight add extended stay. I had mistakenly taken the last train in to Phoenix. It was cold and I had nowhere to stay. I looked at the prices for some motels. Alexander's day was the cheapest. Website quoted starting at $50. When I got there the door was locked so I had to call from the entrance twice before someone buzzed me in. It was 1am.I told the woman that I needed a room just for the night since I'd be taking the first train back to Mesa the same morning. I expected to pay the $50 and I read on the internet.However, the charge was in excess of $150. The room appeared clean but didn't have any towels soap or anything like that. I didn't care since I've been leaving in a few hours anyway. I sat on the sofa and dozed off until about 7 am. I didn't even sleep in the bed. I feel taken advantage of being a senior citizen and an army vet what was the which they offer discounts for.
Noteworthy details: $150 for a 6.5 hour emergency stay-- not worth it. And as far as the room being clean who knows if it was--I'm half blind. I didn't use any of the services I didn't even sleep in the bed. Again $150 for an emergency stay of 6 and 1/2 hours is not worth it.

Eric Jackson _{on Google}

Mar 25th, 2024

I arrived 21 minutes ago at 8:40 and am still waiting for someone to come help me check in. I was planning to stay 7 days but am now questioning my decision. I will update this review during my stay.

Chris Carss _{on Google}

Mar 24th, 2024

I loved this hotel, it has a friendly and family atmosphere
Rooms: cozy
Safety: safety area
Walkability: very accessible

Rory Cunanan _{on Google}

Mar 23rd, 2024

I have never in my life wanted to leave a place so desperately. We had a 2 night stay planned and barely made it the 1st night. We ended up calling it a loss and stayed somewhere else despite paying for 2. The hallways smelled like something was burning. It was supposedly a non-smoking hotel, but cigarette smell was everywhere. The walls were creaky and thin, heard everything at all hours. Tried to drown out the noises by turning the fans on and the constant metal clanking coming from the ac unit was worse. The doors were cracked, the bathroom was missing a drawer, holes in the wall, the dishwasher wasn't bolted into the wall, the trees outside the room were scratching the windows...need I say more.