Extended Stay America - Phoenix - Deer Valley

This place was a dive, holes in the walls, most of the light bulbs didn't even work. The floor was dirty, stained, the whole experience was poor
Apr 9th, 2024

Jim was great checking us in. Thank you. Rooms: Everything I needed was in the room
Apr 8th, 2024

Lady at the desk was not very welcoming, nor was she rude. The hotel itself smelled musty when walking in. The room was worse, smelled like stale cigarettes, despite the $300 no smoking policy. When we addressed it with the lady at the front desk, she offered to spray the room with febreze (it didn't make a difference). The sheets and curtains were very worn, with multiple tears. The only positive part of our stay was the full-size fridge and mini kitchenette. Definitely not worth the price.
Apr 7th, 2024

Apr 4th, 2024

We see a lot of reviews where Extended Stay America responds but honestly I don't think anything is being done. If you are reading this please read through all the reviews as well and work on fixing your issues. We arrived late last night due to an emergency, upon arriving there are "no smoking" signs posted EVERYWHERE I mean EVERYWHERE on property, but your employee was right outside your doors in front of five signs smoking a cigarette. Not only did the smell bother us outside but it's inside too. Your whole lobby reeked with cigarette smells. Your employee looked very sketchy, I hope you guys drug test your employees but hey none of my business. She right away said " I need to see your ID's" without even asking us if we were ready to book. They are cheap but so glad we read the reviews before we paid and decided to run as fast as we can. At the end of day you do pay for what you get. We ended up booking with airbnb for 5 dollars more and got a cleaner, smoke free, safe environment. Safety: Safety seems to be an issue at the property per previous reviews, sketchy employees and uncomfortable parking.
Mar 27th, 2024