Bank of America (with Drive-thru ATM)

Their business banking (a joke) can never do anything right the first time. Not sure where they hire these people.
Mar 26th, 2023

Mar 18th, 2023

Awesome !!!
Mar 3rd, 2023

It's absolutely shocking that I am at this branch in the middle of a very busy day and there are 14 people in line and they have ONE teller working.  This is one of the worst B of A branches I've ever visited.  The employees are all half asleep. A 31 minute wait for a basic transaction?  Embarras
Mar 2nd, 2023

We are very long term BoA customers. We have all our retirement and investments in Merrill Lynch which B of A owns. The other branches we have visited have been good experiences but the Ray Road location is not at par. Very sub standard. Usually only 1 teller and long lines of customers. It does appear the people who sit in the cubes are not trained to assist. Just drink coffee and joke. My latest 2 experiences were this week. I wanted info on CD's for my HOA. I had to ask all the questions. No inquiry by the person I met with as to our needs. Just papers given to me. This branch has a ML representative on site. I use my rep in CA as we have a long and trusted relationship with that office. They have a B of A rep at their location. This has helped during loans and such. I called to set up an appt with ML but he had left early for the day I sent an email and made an appt. When I arrived the next day the office was dark. I flagged someone down and was told he was out today but she would get someone to help me. She left and then went to her cube. I sat down in the waiting area. A different person came later and asked if I had been helped. I HAD MET BOTH OF THESE PEOPLE JUST 2 DAYS PRIOR BUT IT WAS LIKE IT WAS MY FIRST TIME THERE. I was then told the rep was out sick. "Sorry."  (Gee, maybe a 4 day President's Day Holiday?) I said no problem there are plenty of other institutions and quickly walked out. DO NOT GO TO THIS BRANCH IF YOU WANT OLD TIME SERVICE.
Feb 16th, 2023