Prospect Airport Services

Lucy and Angela at Terminal 3 are two of the best and most efficient PSAs working for Prospect! I was treated with great respect, super service and it was fast.
Aug 9th, 2023

We flew to PHX from FLL and back. FLL is the friendliest, nicest airport service. The difference in service is like night and day. There was no agent at the podium, so I was forced to grab my own wheelchair for my wife with a broken leg. While pushing her (airport wheelchairs can't be self propelled), making sure our five year old was with us, and collecting all our luggage we slowly made it to the line at Jet Blue desk. Unfortunately we were on the wrong line. The service line for wheelchairs was in a different line. How were we supposed to know? Oh, the guy who works for Prospect that has been talking to his friend for the last 15 minutes instead of guiding people to the correct lines. When I brought it up to him that he should be doing his job instead of talking, he got in my face and then stormed off. Very professional. The final straw was that we were supposed to have someone from Prospect help us through the security line. Hah! We were behind three other wheelchairs who were waiting for porters. Luckily I was able to push my wife in her wheelchair while she pushed the stroller in front of her otherwise we would have missed our flight waiting for your employees. What a joke!
Mar 16th, 2022

I recently engaged with Prospect Airport Services to arrange for some porters to help with a great deal of luggage. They were fantastic! The porters provided a brilliant services, helping the team unload their luggage from our filming truck and help us transport it to various corners of the airport. I used the service at both terminal 3 and 4 and I can not recommend them enough. They are a great, communicative and reliable team!
Feb 16th, 2022

Watched a lady wait almost an hour for a wheelchair when numerous employees twiddling thumbs were walking around not asking the couple if they needed help. Keep in mind they had luggage with no one to help.
Feb 16th, 2022

Horrible experience. Jochelle smelled like alcohol and Marijuana. She was rude, and had a bad attitude. Never again
Jan 30th, 2022