Homewood Suites by Hilton Mobile Airport-University Area

Shirley Weeden _{on Google}

Mar 30th, 2024

Great location but hotel needs a lot of work to building and employees. Had 2 room suite with no tissues and half a roll of toilet paper. Asked front desk for tissues but never received. Bought our own. Kitchen lacking with no forks and minimal other silverware. In room coffee horrible. Rooms had carpet fraying, damaged chairs, holes in sheets. Asked employees for things but got the basic not my job. Breakfast not the best. Potatoes cold and meats/eggs ok. Competition has much better. View of room showed gutters falling down and views of walls. Have pictures. Missing header around window. Can't tell if they are fixing or tearing down. Rooms were good sized but that's the only good thing. You need a lift to get out of the couch. Had to add two bed pillows to sit on it to use.
Noteworthy details: They supposedly have free meal on Wednesday but nowhere do they have fliers or signs. Employee told us AFTER we ate out! Also supposedly there's cookies served too. Kids ate all the chocolate cookies one day and the next cook was late to work and never made them.

Virgie Anger _{on Google}

Mar 27th, 2024

First time here. Love it, great experience.
Rooms: Suite, kept up well, clean. quiet. Relaxing.

Jenny Gerard _{on Google}

Mar 27th, 2024

Absolutely disgusting hotel. Room smelled like some urinated all over the room, pull out bed was missing the mattress, air conditioning broken, room was 78 degrees, stains on the sheets, ceiling was literally about to fall due to water damage. Diamond member and I have never stayed in a dump like this. Will be contacting hilton customer service.