T-Mobile

Scottie Jackson _{on Google}

Jun 13th, 2023

I cannot say enough good things about my experience last night at T-Mobile! My phone had been hacked, it was terribly outdated, and I was switching carriers and had been dreading and avoiding the trip for some time. But I couldnt have had a better experience! All of the staff were amazing and patient, answered all of my questions, and set me up with a new phone and Apple Watch that were ready to go when I walked out the door! Special thanks to Brittany for holding my hand through this process! HIGHLY RECOMMEND!!!! Thanks!!!!!

Philip McCarn _{on Google}

Jun 11th, 2023

Terrible customer service. Waited 30 min before an employee even acknowledged me. If I didnt have to pick up my ordered phone here would have bailed. Will be looking for a new carrier asap. Pathetic

Un eXPected _{on Google}

Jun 8th, 2023

Walked in to purchase an iPhone 14 today (6/6/23 5:30 pm) in cash and leave. Did not get greeted or acknowledged. The darker toned gentleman was helping a woman and after she left he decided to assist the other store associate instead of grabbing one of the new customers in line. Missed opportunity for a sell today.

No Chance _{on Google}

May 12th, 2023

Went in to ask about two specific issues I was having with my phone. Was actually planning on upgrading to an iPhone from a piddly Motorola because I was having issues connecting to Bluetooth in my car. Second issue was that an update had caused the brightness level on the phone to decrease to the point that, even when it was turned up to the highest brightness setting, it was still too dark outside and was draining the battery unnecessarily.
I went in to ask about the two issues and, Martha, the employee, apparently presumed I was just taking up her time and she all but wrote me off like I was a burden. I used to go to the T-Mobile in Pelham at Southgate Village but it's apparently been shuttered since. I'll never be back to this location. Martha didn't bother to ask if I spoke Spanish (which I do) and apparently it was entirely too much work to do her due diligence in English so guess what, Martha-- you just lost TMobile a phone/ case/screen protector sale. Congrats!