Alexander Dodge Chrysler Jeep Ram

I bought a smoky mountain Jeep from them in May of last year, 5 months later in October I had car problems with my front tire, they fixed it themselves, but they left it bad for me, now in February I have it again the same problem, plus extra damaged on some more parts of the car, I have been communicating with the sales agent Connor and he has not given me a response, they believe that the sale ends when the customer takes the car, but really for questions of service, the sale only begins when the client already has his car, it is called sales follow-up, and this makes you generate loyalty in clients and not with this type of actions, bad service on the part of the agency.
Feb 21st, 2024

Feb 1st, 2024

We recently purchased a used 2018 Ram 3500 from here. Our salesman was Connor. We live 3 1/2 hrs away in Georgia and had found this truck online through CarGurus. From the beginning, Connor was great. He sent us extra pics and videos of the truck as we had asked, and we never felt pressured to buy the truck from them. We did everything pretty much online and over the phone with him during the purchase process and financing. We were able to get financing turn around pretty quickly and even called us back an hour later and got even better financing with better terms through another bank better than first offer. We drove to the dealership and test drove the truck and decided to go ahead and finalize the purchase. We did however have a couple issues with the heat not working and also a bad leak on the back that was later determined it was the third brake light. They offered to meet us half way a couple days later after purchase, and gave us a loaner car to use while they were fixing things, no cost to us. We are very pleased with the end results and how awesome they were in taking care of us. The only complaint we have is the finance manager, Anthony. We tried to make conversation with him in being friendly and we felt as if we were given the cold shoulder and he just wanted to hurry up and get us out of his office. But again, overall satisfaction was great. Definitely will consider them again for future purchases. Thanks again CDJR Of Albertville for all you did for us!
Jan 11th, 2024

Bought a jeep over a year ago was supposed to have e brake fixed and called when parts arrived and have it fixed and never did get a call saying bring it in or hey your parts are in. But they did make a sale and that's a win I guess for them they done. The sales guy tim was fantastic and would recommend him to anyone. But the parts and service is garbage. My opinion they don't stand by there word.
Jan 8th, 2024

Jan 6th, 2024