AutoNation Chrysler Dodge Jeep RAM Mobile

P D Bass _{on Google}

Apr 7th, 2024

I visited AutoNation for a vehicle that I saw online, but it wasnt available and in retrospect, I am happy that it wasnt. I ended up with a better car and better deal. The service departments employees are professional and helpful and I have had nothing but good experiences there. I love AutoNation.

Stacy Wellborn _{on Google}

Apr 2nd, 2024

Chris was a fantastic consultant and made sure everything was handled correctly. My Wrangler smelled like new again!

Jacqalyn Woelinga _{on Google}

Apr 9th, 2024

I booked in for 3 services which required my vehicle to be there for a full day. I dropped my vehicle off the night before so they would have plenty of time. I was called an hour before closing on Saturday and was told they were only able to complete 1 of the services and that I would need to book another full day appointment to complete the other services. I had to book this appointment a few weeks in advance in order to get a Saturday appointment. Now we had to rebook and the next available appointment was weeks away. We only have one vehicle and do not live close to the service center; this is a huge inconvenience to get my vehicle dropped off and to be without a vehicle for multiple days. I am giving 2 stars because after we made the inconvenience clear to the team member they did make an effort to complete the recall inspection to determine if that service would be required or not prior to closing for the weekend.
Update1: if I could give 0 stars I would. We booked another appointment with the advisor for 3 weeks later. We were told it had to be booked that day to guarantee that the diagnostics would definitely be completed. We again drove it 45 minutes the night before so it could be there for the whole day. I called to get an update in the morning with no call back. There is no option to speak to an advisor directly if your advisor hasnt reached out to you with their contact info. I called the service center again and was then told that our advisor, Tramell?, was off and no one was available with information on my vehicle. We booked directly with him after our last appointment debacle. I asked if there was any advisor or manager available that could explain why we would be booked on a day when the only advisor that can work on our vehicle is not working. And why we werent told when I called the day before to confirm our appointment that there is no advisor on duty with access to our information. The individual on the phone said she only books the appointments and is not onsite so cannot give any more information or transfer us to anyone onsite; there is only one advisor onsite and no service managers. She stated that she was only able to request a call back which takes 24-48 hours or I could leave a voicemail (Which I already did). Neither option helped us resolve our issue of needing to know why our second appointment was clearly overlooked. So basically we have absolutely wasted our time again.
Update 2: Since we had no way of directly contacting any team member onsite, we drove to the service center. Only to find several employees on site. We spoke with Austin, a service advisor, who had no idea our vehicle was there. As soon as we explained the situation he checked the key drop off and found our keys. He took care of getting our vehicle in and diagnosed in the remaining part of the day. Austin deserves 5 stars; the service center does not. Had we not been forced to drive back,our vehicle would have sat there without the staff knowing it was there and another full day wasted for us. The booking system and communication is extremely poor. In follow up with customer relations, I was asked if our issues were resolved to our satisfaction; I was very clear in that Austin was exceptional but the services we definitely not to our satisfaction. They had no interest in hearing the issues leading up to the service, since in the end the service was complete. Their comment to call regarding the issue is absolutely useless, since they have no desire to resolve the numerous flaws in the system. They request surveys for their advisors which reflect only on the advisor; this is not fair, since if that individual does not get a 10/10 they fail. It is not the advisors fault that there are clearly several holes in the system before they even see the vehicle.