Massage Envy - Rogers

trisha b _{on Google}

Apr 8th, 2024

Tried this place for the first time and was not impressed. I asked during the massage to get harder pressure and she continued with the same pressure. Just a heads up, they will try to get you to sign up for a monthly membership. Their rates are high for the quality of massage you will receive. Also, beware of what they are actually charging you. Maybe it was just my transaction, but they were not upfront about the charges. I did reach out to them about it so hopefully this will be better in the future.

Lauren Parks _{on Google}

Mar 31st, 2024

They do not honor appointments made over 2 months in advanced, we blocked the time off but were told we'd been given a call to confirm the appointment, when the the appointment was made in person. We did not receieve a call to "confirm" like they claimed. Absolutely unprofessional.

Jon Borchardt _{on Google}

Mar 11th, 2024

Warning: Deceptive Billing Practices
I booked a massage at this location through their website. The booking quoted $120 for services and on the confirmation screen displayed standard booking details, as well as a "Zero dollars due now, $120 due at location."
Massage was fine, but when it came time to pay, they told me I owed $220. When I said that isn't what was confirmed online the woman at the desk rolled her eyes and said she "wasn't in control of that and they had updated their prices."
I told her I was aware of that and am telling her because she needs to let whomever at her location that can solve it know. A bait and switch in financial dealings is unacceptable for any business. Any sane customer would walk away from a near %100 price increase from their confirmed expectation--but they waited until after services were rendered to communicate the massive increase.
It should be an easy dispute to win with the credit card company, as I have screenshots of the appointment confirmation and receipt from the place, but what a pain in the rear and a terrible taste to be left in ones mouth. They even had the gall to try and use this practice to sell a membership.
No issues with the masseuse---but definitely not worth $250+. Do yourself a favor and book elsewhere.

Maria Zwolski _{on Google}

Feb 15th, 2024

Always so relaxing!! I love Maria and her facial at the Roger location!

Julie Guyott _{on Google}

Dec 5th, 2023

Had a full body massage & tried a facial. Both felt amazing and really nice staff work there.