Massage Envy - Lake Street - PERMANENTLY CLOSED

BUYER BEWARE!!! Due to the Covid shut down, I had about a whole years worth of credits accumulated and then there was hardly anybody to even schedule with for the following year and now Im being denied a refund. The current manager of the W. Lake St store is extremely rude. Its a great reminder to myself that if Im ever that rude to people , I would be so embarrassed for myself. I hope Massage Envy corporate enjoys the $1000 of mine plus the next few months of my money because Im going to do everything I possibly can to spread the word/Posting online , about their very poor customer satisfaction policies. I wanted to pause my membership, but then I cant even use my credits!! And then, If I cancel my membership I have 2 months to use my credits or forfeit the money! Wait, what?? Its MY money. How am I supposed to use 18 credits in 2 months. And then I PAID $10 to gift 1 credit to my boss because shes amazing and then I find out oh, you can only gift one credit every two months to someone. AND YES THEY CHARGE $10 to transfer 1 credit!! Unbelievable, Ive been a paying customer for FIVE YEARS and this is how customers are treated. BUYER BEWARE! BUYER BEWARE!
May 9th, 2023

Unprofessional and rude all around.
Feb 23rd, 2023

Website doesnt let you book appointments and says to call to book but then they dont answer their phones either
Feb 6th, 2023

I just called to book an appointment and the person at the front desk was just very rude. I wanted to book a couple's massage but I'll be going somewhere else. Glad I didn't have to deal with them in person and waste my money.
Dec 24th, 2022

Great customer service and facility
Sep 4th, 2022