Massage Envy - Edina

I had a 90 minute massage with Maurice. I explained at the beginning I have fibromyalgia and some points on my body I have a lot of tenderness. I said I would tell him if the pressure was okay and he would ask if it was okay at different times, too. He did such a good job. It was one of the best massages I've had in a long time!
Apr 10th, 2024

Apr 10th, 2024

Apr 9th, 2024

Carie seemed checked out from her job. I asked for my feet also to be rubbed, but it didnt happen.
Apr 8th, 2024

The esthetician I was assigned to at Massage Envy charged me for services I never consented to, insisting that I had agreed to them. It was my first visit to Massage Envy, a birthday gift from my mother who used her credits to purchase a facial for me. Prior to the session, the esthetician briefly outlined the procedure, but oddly didn't ask about my preferences. Despite my desire to just relax, I found it impossible as the esthetician talked incessantly throughout the facial, which ended abruptly before I could fully unwind. As I prepared to leave, intending to leave a $20 tip, I was startled to see the total nearing $100. Questioning this, I was informed by the receptionist that an additional charge was for an upgrade I supposedly received. I vehemently disputed this, as I neither requested nor received any such upgrade beyond the basic facial. Despite attempts to resolve the matter, the esthetician stood by her claim that I had agreed to the upgrade. Such deceit from a well-known chain and an esthetician I trusted left me feeling deeply betrayed. What was meant to be a thoughtful gift turned into a disappointing and frustrating ordeal. I have no intention of returning to Massage Envy and would caution others against doing so.
Apr 5th, 2024