Pottery Barn

jacki hurley _{on Google}

Jan 23rd, 2024

The customer service given by Savannah was great. Pottery Barn at the Biltmore mall.
Sadly, there has been a decline in customer service over the last several years in the retail industry. I spent 35 years of my life in retail management, the last 12 as a district manager for a retail sales organization.
I pay VERY close attention to customer service - obviously - with my history. I will spend the time driving to work with someone who actually cares about their customers.

Carrie Jakubowski _{on Google}

Oct 25th, 2023

I have never had to return an item to pottery barn before but the blanket I bought back in August starting ripping and falling apart to the point of not being able to use it anymore. This has happened to many blankets Ive owned before but have just thrown them away after they fall apart. It had only been 2.5 months since the purchase and it was ripping soon after that but I thought it would stop as it was just in one area but it didnt. I tried to return it ($179 blanket) and was told that they couldnt accept my blanket return since it was outside the 30 day window even though a team member told me the day before I could bring it back for a refund and I did let her know it had been over 2 months and to just speak with a manager which is what I did. The manager asked another manager who told her that it couldnt be returned since it was outside the 30 day window even with my receipt. She took my number and said she would speak to her big boss and she would call me back. She called me later that day to inform me that she couldnt accept the return. They should not be selling these blankets that keep falling apart and I am upset that I couldnt even get in store gift card. I never make an issue out of things like this but it was an expensive item that was defective. I will not be returning.

Kathy Nadeau _{on Google}

Sep 30th, 2023

Needed more stock.