Pottery Barn

Anastasia Holler _{on Google}

Nov 25th, 2023

I purchased a beautiful throw and I found out that it was on sale!!! Everyone who worked there explained how to get rewards at their store and a couple of other stores as well.

Steve _{on Google}

Oct 24th, 2023

We ordered two overpriced chairs, an end table, bookcase, and a rug that were ALL listed by Pottery Barn as "quick-ship" items. The description said the items would arrive in about 2-3 weeks. One chair arrived in 3 weeks and the other took 2 months. The end table came on time, but the bookcase took 4 months! The rug was 3 months. Incredible! How can you list all these items as "quick-ship" and end up with this kind of discrepancy?
The people at this store were friendly, but could only apologize and pay lip service to "staying on top of it". Ultimately, to their defense, these employees and the store manager simply have ZERO authority or control over anything. I blame whomever is in charge of Pottery Barn's inventory management, not this particular store or it's employees.
Pottery Barn has good quality products, but unless we find something that we don't mind waiting months to receive, we will NOT be ordering from them again. It is shocking at how inaccurate their inventory control can be. You simply cannot believe what they post on their website regarding delivery dates. Reading these reviews, we are not the only ones.

navin kedia _{on Google}

Oct 7th, 2023

Karen was so polite and friendly. Its nice to see that level of customer service today. She put a smile on my face just from her friendliness.

Jeanne Childers _{on Google}

Jul 27th, 2023

We ordered and paid in full for two counter seats and were told delivery in 6 weeks. Then they emailed that it will now be FOUR MONTHS.
Not remotely acceptable. We are canceling the order and demanding a full refund. We will never purchase from them again.
The whole supply chain excuse is completely ridiculous. The labor shortage excuse is also bogus. They use the cheapest transport available. And squeeze their customers to extract maximum profit.
We are completely disgusted.
update:
Well - Pottery Barn finally delivered the chairs after a 5 month wait. The 2 guys who delivered the chairs made us give a review on a hand held device. Then they sent us a link with a long disclaimer regarding return rules that we were made to sign before we could take the chairs! WE HAD ALREADY PAID IN FULL FOR THE CHAIRS AND DELIVERY.
Unbelievable.
Pottery Barn demeans their customers now. We will not consider buying from them again.

Mason Martinez (Tucson Realtor) _{on Google}

Jun 24th, 2023

Such a great experience! Always a pleasure to stop in.