Royalton Heating & Cooling

I would and did go elsewhere. I called for our air conditioner today and the man who answered the phone was nasty. That's the only word that works in this situation. When he answered the phone he said "hello?" instead of using a professional greeting with the business name. I'd mentioned our air conditioner may be under warranty and he said they don't do warranty work unless they installed it, and then it would only be the compressor. I was okay with that as I would go back to the manufacturer if there were any warranty issues. He treated me so poorly, I was absolutely speechless. I've had this business to my house in the past and am shocked at the way I was treated. I am using another company and recommend you do too.
Jul 17th, 2021

After my last one star review a few months ago Brady assured me that everything would be taken care of at my parents house. My 83 year old parents have been doing business with Royalton for over 30 years. They just spent $8,000 on an AC install and had problems with their water/plumbing after the installation. Come to find out that some of the plumbing wasn't connected correctly and it possibly had damaged their water softener. Brady told me that they weren't plumbers and therefore mistakes can happen. He assured me that they would certainly cover the cost of having whatever was wrong fixed. Just send me the bill he said. $1200 for a plumber and $1800 for a water softener later I'm not sure where the disconnect happened but when my father spoke to him he said they would not cover any of the cost. My elderly father doesn't want to make waves but I'm questioning what happened Brady 🤷 Services: Installation, Install AC
Jun 10th, 2021

Does not honor Rheems manufactures warranty. Water heater was purchased and installed by Royalton 3 yrs ago. Water heater started leaking, spoke with Rheem warranty department who approved the replacement of the unit and they advised the dealer who sold the unit needs to process the replacement claim. Royalton will not process my claim unless they install it themselves and charge me $700 labor. Having installed countless water heaters in my life I have chosen to install my replacement water heater. Royalton still refuses to process my claim unless they are going to install it. Speaking with Rheem they advised this is not the correct way and the dealer cannot hold the replacement unit hostage in lieu of labor charges and they should be able to process my claim so I can do all the leg work/labor to install and send back the defective unit. Will never do business with this company, person on the phone was rude and not professional in any manner DO NOT DO WORK WITH THIS COMPANY! UPDATE, I have spoken with Royaltons supplier, Roberts-Hamilton and they advised this is not how they should be doing business and they should still warranty my water heater even if someone else is doing the install.
Apr 27th, 2021

Great service. Called on Tuesday and on Wednesday they installed a new furnace and a/c.
Oct 20th, 2020

I asked them to fix my ac and they came late. Not only that but they were very rude. Ripped me off for almost 900$ and they scratched up my wall and talked talked about me behind my back and I heard through the wall. It was Brady that did this and he forced his kid to join him and I could tell the kid didn’t like him and he was only 10. Just a horrible service and I’m never gonna come back here again
Oct 10th, 2020