Henry's Jewelry & Awards

Dear Brandon,We are truly sorry to hear about your recent experience with our watch repair service. It's disappointing for us to know that our service did not meet your expectations, and we appreciate you taking the time to provide your valuable feedback.We understand your frustration regarding the water resistance issue with your watch. However, we would like to mention that we did not receive any communication from you after the service was completed. Had we been informed of the issue, we would have taken immediate steps to rectify it. At Henry’s Jewelry, we always encourage our customers to reach out to us with any concerns post-service, as prompt and effective resolution is our top priority.Furthermore, we want to assure you that during the initial service, we did conduct thorough waterproof testing and the watch was proven to be water-resistant. However, considering your experience, we acknowledge that a re-examination is necessary to ensure everything is functioning as it should.We invite you to bring your watch back to our store at your convenience. We will perform a comprehensive re-check of the water resistance and any other aspects that may require attention, free of charge. Our skilled technicians are committed to ensuring that your watch is restored to its optimal condition.Your satisfaction is paramount to us, and we hope to have the opportunity to resolve this matter to your complete satisfaction. Please contact us at 978-686-1012 to arrange for your visit or to discuss any additional concerns you may have.Warm regards

Mel, Thank you so much for your wonderful review. It's an honor to have been a trusted part of the community for decades, and we take great pride in our customizing and sizing services. Your trust in us with precious items like diamonds, gold, and trophies means the world to us. We're here to provide you with the best advice and service whenever you need it. Looking forward to seeing you again soon!

We can't thank you enough for your loyalty and support over the past decade! It's customers like you who make Henry's Jewelry not just a store, but a community. We're delighted to hear that you've had great experiences with us. Your continued trust and business mean everything to our team. We look forward to many more years of serving you with the same dedication and quality you've come to expect from us.

Dear James,Thank you so much for your glowing review! It's great to hear that you had a positive experience with Eric and the rest of our team at Henry's Jewelry. We're delighted that the repairs on your watches met your expectations in terms of quality, timeliness, and value. Your satisfaction is our top priority, and we're here for any future service you might need. We truly appreciate your trust and look forward to assisting you again

Thank you for the 5-star rating! We're delighted to see you had a great experience with us. Looking forward to serving you again at Henry's Jewelry!