CVS

Roxann Capps _{on Google}

Mar 31st, 2024

My daughter and I come here a few times a month for prescriptions.
Rynnie one of the Pharmacist is always helpful and caring. I appreciate her great customer service. Thank you Rynnie your awesome. Shout out to Rynnie

Cesar Cortez _{on Google}

Mar 15th, 2024

I recently visited CVS and had a disappointing experience with one of the employees. While I was still at the cash register, the employee was on her cell phone and completely ignored me. Not only was this unprofessional, but it also made me feel disrespected and ignored. I understand that employees may need to take breaks or handle personal matters during their shift, but it is unacceptable to do so while a customer is still being assisted. I hope that CVS will address this issue and ensure that employees are focused on providing excellent customer service at all times.

Elijah Bagheri _{on Google}

Jan 29th, 2024

Great CVS, at Brookhurst and Chapman, delightful cashiers, and easy to find products!

Lauren Davis _{on Google}

Jan 20th, 2024

Pharmacy staff will say they're putting you on hold before you can even speak with them and leave you on mute for 15+ minutes. Had to hang up, not easy to get through to anyone.

Eva Galos _{on Google}

Feb 10th, 2024

Last year in Dec 2023 I tried to fill my blood pressure medication. The clerk said there were issues with my insurance. Fast forward to Jan 2024, I decided to call Walgreens in Artesia my old pharmacy. They said it was too soon and that CVS in Garden Grove had filled my prescription in Dec 2023. Heres where CVS gets shady. I was never able to get the refill in Dec because they claimed insurance issues. However they submitted an insurance claim to pay for medication I never picked up. I had to call my RX insurance company myself and was on the line with a rep for over an hour. So basically CVS billed and received payment for a prescription I never picked up. Walgreens couldnt fill my prescription because CVS said I already picked up my meds which I did not. CVS should have reversed the claim once I wasnt able to pickup the meds and return the medication to stock. Instead they filed a claim to collect payment. I took a lot of my time over the phone to correct. I no longer trust CVS pharmacy.