Dick Masheter Ford Inc

If you wanna wait 2+ hours for an oil change ONLY this is your place. The waiting area is all glass so you can sit and watch the constantly buffering tv and the techs walk around and talk while doing nothing. Will be my last time coming here.
Jun 27th, 2023

Should be open on Sunday
Jun 14th, 2023

I picked this location due to location but I will never return. First..place is dated and employees greeting you look like customers themselves..no uniforms or tags to identify. I show up with my Explorer for The Works oil service and wipers replacement. Got both done after couple of hours on a 730 am appt. On top of that Bill, I had to shell out an additional $500+ on a set of tires tho was being pressured to buy 4. Some how a mysterious screw ended up on the rear driver tire sidewall... Tire was flat there on lift but yet I was able to drive there about 8 miles with no issues or dash indication of low pressure. At that point I had no choice but to buy atleast 2 tires. On another note, it was stated I needed a new air filter and yet it wasn't offered to be changed or anything. It's like the tire sale was the main point of my appointment and all else was of no value to their profit. Changing both cabin and air filters at home at the moment...Maybe Ford needs to pay me for doing their job.
Jun 2nd, 2023

Drove 4 hours to buy a used MKZ which I was told was in great shape. After I was on the road, there was a text that sales manager said the online price assumes car will be financed (had told him on the phone it would be a cash deal) and assumes a trade in, have been looking in Michigan and this was not the case anywhere else I visited. I was surprised as this wasn't noted anywhere on website and was told this after I was on my way. Each component would add $750 to the price, so +$1,500 if I decided not to accept their lowball offer of my car or finance at their 8-10% rate. The carfax indicated it had a minor accident, which Gary said was probably a "grocery cart hit" and said it was repaired and nothing showing. Made a comment about body shop taking care of it. I was so disappointed in the exterior condition of this single owner low mileage MKZ. Looks like someone tried to break into drivers window with scrapes and gouges in the chrome molding and several paint chips below from a screwdriver or something, several dings and paint chips all over the car and then a rear bumper that wasn't properly attached; dented and a long scrape on it. The car hadn't even been washed despite the fact they knew I was driving in to see and buy this car. This is not a professional, upscale dealership... very disappointing!!! Agree with an earlier customer who wished they could give a 0 star rating.
Jun 1st, 2023

I need some positive energy for this one and your vibe is off daveee?
May 25th, 2023